Customer Service Assistant
Resume:
ANGELA CASTRO
***********@*****.***
COMPUTER SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook), Peachtree, QuickBooks and SharePoint
EXPERIENCE
Wilson Fire Equipment Houston, TX
Service Coordinator Oct 2014 – Current
Schedule and dispatch workers and work crews, equipment or service vehicles to the appropriate locations according to customer request, specifications, or needs, using radio or telephones.
Arrange for necessary repairs in order to restore service.
Receive or prepared work orders.
Oversee all communication within specifically assigned territories.
Monitor personal and or equipment location and utilization in order to coordinate service and schedules.
Recorded and maintained files and records of customers request, work or service performed, changes expenses, inventory and other dispatch information.
Determined types of amounts of equipment, vehicles, materials or personnel required according to the work orders or specification.
Ensured timely and efficient work.
Ordered supplies, equipment and truck stock and issued to service technicians.
Responsible for service billing, monitoring reports and inspections report.
Woodlands Financial Services Houston, TX
Senior Team Leader Aug 2004 - June 2014
Analyzed and processed every loan requested adherence with set guidelines and standards.
Ensured to receive important documents and dully completed from vendors, members and associated sources.
Inspected documents to check necessary requirements were followed.
Developed all important initial disclosure an assured apt delivery.
Created and edited every loan as needed and attached supporting documents for verification.
Complied with all state financial state law.
Created and edited policy and procedures for our customer services dept. assuring all clients received quality customer service.
Brachfield & Associates Houston, TX
Legal Assistant Jan 2003 - Aug 2004
Assisted in preparation of trials.
Conducted legal research.
Digested and indexed information prior to trail.
Gathered information in preparation for lawsuits.
Maintained complex dockets and files.
Preformed office procedures in the everyday running of a legal office.
Prepared and interpreted legal documents.
Prepared pleadings, subpoenas, and other legal documents.
Filed and served all legal documents to the courts and opposing counsel.
Tracked and recorded all billable hours for each file.
Managed and maintained web based applications, including time recording and matter management systems.
Health Care Temp Houston, TX
Time Keeper/HR Assistant Oct 1998 - Dec 2002
Maintained and reviewed employee daily attendance data to keep track of employee absenteeism.
Maintained time sheet, employee work sheet and computed wages of employees.
Processed issues related to employees payment, earnings and deductions.
Ensured all payroll related and attendance details are entered into the payroll software.
Making sure that all leaves and other salary adjustments are made appropriately in payroll.
Kept track of employee transfers, resignations and exemptions to keep payroll records updated.
Maintained records of employees medical insurance, pension plans and other employee benefit plan.
Solved employee queries related to discrepancies in their salaries.
Handled the onboarding process of employees – background checks, verifying employment and references.
Assisted with screening candidates.
Assisted with administrative projects.
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