Customer Service Technical Support

B lock ** Lot * Phase * CTK Subdivision

Sitio Pulo, Talon 4, Las Pinas City

Mobile no: +63-927-***-****

Email: **************@*****.***

Shiela Rose O .Cruz

Summary

Technical Support Representative skilled at resolving complex customer service issues in a timely

manner. Technical Support Representative with 7 years in technical and customer support roles. Effectively identifies

problems using troubleshooting skills.

H ighlights

Troubleshooting proficiency

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Exceptional telephone etiquette

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Patient and diligent

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Vast technical knowledge

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E ducational Attainment

Tertiary: Bachelor's Degree in Commerce

M ajor in Management

Technological Institute of the Philippines

Cubao, Quezon City Philippines (2005-2008)

Lyceum of Apparri

Bachelor of Science in Business Administration

Major in Management

Appari, Cagayan Philippines (2004-2005)

Secondary: Camalaniugan National High School

Camalaniugan, Cagayan Philippines (1999-20004)

P rimary: D ugo Elementary School

Dugo Camalaniugan, Cagayan Philippines (1993-1999)

E xperiences

T ELUS INTERNATIONAL PHILIPP I NES

Technical Support Representative of VOIP Account

June 2010 – July 2014

SYKES

Hotels.com International

Customer Care Representative (2009)

E PLDT Ventus

PLDT = Smart Broadband Telecommunication Company

Technical Support Representative (2008)

Accomplishments

Top representative in department with customer satisfaction surpassing 90%. Promoted to business service from

residential line as chat support and eventually became Tier 2.Exceeded monthly goals by successfully handling

hundreds of calls per week. Awarded as a Customer Service Ambassador upon the gaining high scores on CSAT

Surveys.

Seminars Attended

• Good Communication Skills Seminar

Held @Technological Institute of the Philippines

• Pre-employment Seminar

Held @Technological Institute of the Philippines

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