Manager Assistant

REBECCA N. WILSON

***** ******* **** **** ******, Texas 77338 281-***-**** ***************@*****.***

PR O F E S S I O N A L E X P E R I E N C E

Laser Way Printer Service and Repair - Houston, TX 2015 to Current

Office Manager

Oversight of all aspects of the business from opening and closing office, using QuickBooks to manage accounting, billing, and finances. Coordinated work between technicians and customers.

Managed contracts and billing

Managed purchase orders

Managed customer relationships with new and existing customers to help grow the business.

Helped with troubleshooting of customer issues.

Worked with technicians to help schedule repairs for customers

Ensured that office had stock and supplies necessary to effectively and efficiently handle work orders

Organized all stock items and kept the office clean and organized.

Increased business visibility by creating and utilizing direct marketing via our company website

The Auto Butler - Humble, TX 2013 to 2015

Title Clerk/Office Manager

Managed salesmen’s sold files to ensure all paperwork was properly completed

Managed customer vehicle note payments

Took customers out on their test drive of vehicle to help motivate the sale

Designed, developed training guides for all personnel including the sales team

Participated in the selection and purchase of vehicle at the auto auctions

Managed all data relevant to the purchase, repairs, parts, supplies, keys, and others expenses on vehicles before they were placed on the lot for sale

Managed collection calls, late payments and insurance issues with customers

Managed the repossession process when situation called for it

TJD Financial - Humble, TX 2012 to 2013

Store Manager

Helped Manage getting customers term loans on their collateral property and Title loans

Managed customer satisfaction

Assisted other employees on closing the loans and getting approvals

Managed and handled all of the customer’s questions, comments and concerns

Entered all of the customer information into the computer as well as their collateral and quote information to submit for approval

Managed daily deposits

Coordinated with the repo companies to pick up vehicles if a customer defaulted on their loan.

Prepared the monthly logs for the stores marketing sources

Helped promote business success through direct marketing strategies

Pet Paradise - Humble, TX 2010 to 2012

Front End Supervisor

Assisted the Resort Manager and Assistant Manager with all operations required to effectively and efficiently run the business.

Assisted the Resort Manager and Assistant Manager with the managing and training of all new and current employees that would be working the front desk.

In charge of scheduling the boarding reservations, doggie daycare services, answered the phones, imputing client information into the system

Contacted the Vet Clinics in case we needed information on an animal’s health/sickness and to verify current vaccination records.

Responsible for Marketing of the Pet Paradise business to promote business success and increase customer base

Handled all upselling of all of our kennel packages and any add-ons that were being offered to the clients and their pets when the employees working at the front desk were unable to close a deal.

Airport Pet Parks - Humble, TX 2009 to 2010

Assistant Manager

Assistant Resort Manager. Upselling all of the combo packages we offered.

Scheduled the boarding and day camp reservations, answering the phones, scanning any files to the computer, filing.

Assisted kennel techs with the sanitizing and cleaning of the facility as well as doggie day camp.

Administered meds, made and distributed diets and snacks to the pets

Managed and trained 17 employees.

The Gold Exchange - Humble, TX 2002 to 2009.

Office Manager

Managed Daily Balances and the quarterly taxes for two separate companies

Managed Tax filings done twice a month

Assisted in buying, selling, and trading jewelry and/or precious metals (gold and silver coins).

Responsible for sales ranging from $10,000.00 to $1,000,000.00 while building portfolios for those interested in investing and selling jewelry, gold and silver coins and bullion in the store.

Managed all of our eBay sales, including building the store.

Managed all Human Resource functions including hiring, firing, compensation, and training.

Managed all accounting, billing and finance functions using QuickBooks.

Marketed the business through the Chambers of Commerce in Humble, Kingwood and The Woodlands. Was an active member of ABWA (American Business Woman’s Association) decided to learn more about gemstones and diamonds so I took two courses (Colored Stone Essentials and Diamond Essentials) from GIA

ED U C A T I O N A L BA C K G R O U N D

San Jacinto College North Campus- Houston, TX

Earning Bachelor’s Degree in Business

Texas School of Business – Houston, TX

Medical Assistant Education Program

Thomson High School - Scranton, PA

Accounting/Bookkeeping, Business Math, Business Finance, and Office Administration

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