Customer Service Representative
Resume:
Elma D Kekic
Ft. Lauderdale, FL 33311
acqhn0@r.postjobfree.com
Summary of Qualifications
Strong customer service
Congenial and enthusiastic contributor and supporter of team goals
Knowledge of office practices and procedures
Proven ability to prioritize and handle multiple tasks in a challenging environment
Education and Training
Webster University Master Degree, Management Leadership August 2013
Webster Groves, MO
Sanford Brown College Bachelors Degree, Business Management August 2005/2008
Fenton, MO
Skills Summary
Windows Vista, Windows XP
Access, PowerPoint, Word, Quicken
Learns new software appliances quickly
Types 45 WPM and excellent 10 key calculator skills
Dr Dispatch transportation software
DAT-360 Truck load board
Employment Experience
Eurotrans LLC – Fenton, MO June 2013- March 2015
Dispatcher
Dispatch trucks
Inbound and Outbound calls
Find freight
Schedule appointments
Update Board
Verizon Wireless and Home Services – Weldon Springs, MO November 2012- May 2013
Customer Service Representative
Update Credit reports
Collect payments
Set up new services
Answer phone calls
Eagle Industries Company – Fenton, MO October 2008- November 2012
Office Assistant Scheduling Department
Scheduling work
Send work to Puerto Rico and Dominican Republic to employees
Answer phone calls
Create Spreadsheet
Update boards
AT&T – Maryland heights, MO March 2007- August 2008
Customer Service Representative
Provide customer service daily
Confirm Orders
Run credit checks
Handle inbound and outbound calls
Multiple uses of computer systems
Solve customer complaints and issues
Account receivable
References Available upon Request
Contact this candidate