Program & Leadership consultant

Vidhya Vishwanath

A Program Management consultant and a Facilitator for Leadership & Design Thinking courses with more than decades of expertise and unique blend of knowledge in technical, leadership, business and psychology.

Program and Leadership management Consultant Lead by Example

Profile in brief

The accomplished IT Leader with 2 decades of exceptional experience in Design, Pre-sales, Operations and Management of IT projects in the areas of Web and Hybrid Cloud technologies, in leading MNCs such as Tech Mahindra and IBM. Also, an IBM certified Facilitator for Enterprise Design Thinking and other leadership programs.

The trailblazer with 16 months of experience as the Chief Operation Officer (COO) of an Electric vehicle DC Fast charger manufacturer, responsible for heading the Customer Care, Production and R&D divisions.

Obsessed with achieving extraordinary results with the best customer/user experience. My experience includes working in diverse technologies with global teams and globally reputed clients from USA, Middle East, Europe & South East Asia.

Additionally, I am a practicing Pranic Healer and a certified psychological counselor, blending program leadership skills with holistic well-being.

As a warm and versatile personality with an enthusiasm to take on challenges and deliver exceptionally, one who cares about the environmental sustainability, I am constantly looking for ways to improve my give back to my nation India & the world.

Area of expertise

• Enterprise Design Thinking • Pre-sales proposals • Execution Strategy • Business Turn around • Global best practices

• Client centric approach • Program Management • Thought Leadership • People Management • Coach/Facilitator

Professional Experience

Program Management Consultant & Facilitator for Leadership & Design Thinking Courses Duration: Sep 2024 – Present

Lead the cybersecurity initiative for Quench EV Chargers by conducting the Vulnerability Assessment & Penetration Test (VAPT) for compliance and data privacy.

Initiate and ensure that vendors of IoT devices implement the necessary product changes for compliance

Facilitate trainings and workshops for colleges, educational institutions and corporate on Software Design principles and documentation, Leadership, Soft skills and mentoring.

Currently pursuing a course in Gen AI from UpGrad

Chief Operating Officer: Quench Chargers Pvt Ltd – Ador Group Duration: Apr 2023 – Jul 2024

Achieved 45% business growth target using technological transformation and faster customer turnaround times, despite being a disruptive market with skill issues and demanding customers.

•Customer Satisfaction Improvement: Achieved a CSAT score of 3.9 (out of 5) by implementing strategic initiatives aimed at enhancing overall customer satisfaction levels, addressing feedback, and improving service delivery processes.

•Operational Leadership: Achieved 94% On time delivery to customers and 99% Uptime of chargers to ensure SLA is met.

•Process Improvement: Ensured successful completion of ARAI certifications for 3 chargers that were critical to business.

•Cybersecurity adoption: Introduced the concept of VAPT for chargers to ensure cybersecurity and ISO27001 compliance

•Implementation of Software Solutions: Successfully integrated software tools like Slack, JIRA and SalesForce, simplifying workflows and enhancing organizational efficiency through structured and streamlined operations.

•Stakeholder Management and Client Engagement: Built strong relationships with stakeholders, engaged clients proactively, and highlighted important opportunities and roadmaps during weekly and monthly meetings

•Team Building and Leadership: Fostered a positive team environment, prioritizing collaboration and communication to ensure high morale and productivity among team members through tools such as Slack and team building activities

•Educational collaboration: Initiated collaboration with Engineering colleges in Pune to create a partnership for research purposes

Learning Consultant, Solution Designer & Project Manager: IBM India Pvt Ltd. Duration: Jul 2011 – Mar 2023

Practice, Consult & Educate to complete the professional growth cycle

During my 11+ year stint at IBM have handled numerous key roles, with globally diverse teams, on projects that were of strategic importance to the organization.

Learning consultant: Responsible for creation, implementation and completion of targeted consulting education for 25000+ employees worldwide

Dedicated Instructor: Conducted 40+ workshops for senior leadership on Design Thinking and consulting topics, with an overall trainer effectiveness score of 92%. Also conducted various training programs for new joiners.

Project Management (Hybrid Cloud application managed services): Orchestrated and managed some of the key clients for IBM resulting in repeat business worth 20 million USD over 5 years.

Solution Designer - Hybrid Cloud - Created numerous proposals for Hybrid Cloud management in the area of DevSecOps and won many multi-year contracts worth over 100 million USD.

Awards: Manager Choice Awards for 4 consecutive years, Cash award for best contributor for Talent acquistion

Sr. Technical Associate: Tech Mahindra Ltd Duration: Oct 2002 – Feb 2009

Java and Web technology expertise

Client Projects: Led teams on Java- J2EE projects, utilizing various tools and technologies across 2-tier and 3-tier architectures, delivering high-quality solutions.

Technical Expertise: Applied niche technical skills and design principles to complex projects, ensuring robust and scalable solutions.

Telecom Industry Focus: Contributed to projects specifically within the Telecom Industry, addressing unique industry challenges and requirements.

Led a prestigious project and was awarded for the Best Project category for implementation of the application for automated customer management based on Ofcom regulations (UK Telecom Regulatory authority)

Technical Associate: Avesta Computers Pvt Ltd., India Duration: Nov 2001 – Sep 2002

Java and Web technology expertise

Web Portal Development: Contributed to the design and development of a web portal aimed at schools and universities in the USA.

Feature Implementation: Integrated features allowing students to display their work and multimedia content related to their institutions.

User Experience: Ensured a user-friendly interface and seamless experience for students and educational institutions

Collaboration: Worked closely with Apple Computers to align the portal's functionality with the needs of educational users.

Software Engineer: Mahindra British Telecom Ltd Duration: Dec 2000 – Oct 2001

Java/J2EE Development: Played a key role in the development of a project for British Telecommunications (BT) using the Java/J2EE framework.

Technical Certifications:

IBM Certified Facilitator – Experienced level for Enterprise Design Thinking

Microsoft Certified Azure Fundamentals (A-Z 900)

AWS Certified Cloud Practitioner

Certified Scrum Master

ITIL Certification V3.0

Basic Scaled Agile Framework 4.6

Other Certifications:

Certified Counsellor from Banjara Academy (recognized by the World Federation for Mental Health)

Certified Grief Counsellor – Darwin Psychology Centre

Certified Marriage Counsellor – Darwin Psychology Centre

Education

International Graduate Diploma in Counselling Skills, General Counselling, Banjara Academy, IN, 2015

Bachelor of Engineering in Electronics & Communication, M.S. Ramaiah Institute of Technology, Bangalore University, IN, 1999

Contact Details

Mobile: 988*******

Email: **********@*****.***

LinkedIn: www.linkedin.com/in/vidhya-strategy-leader-814622b

Location: Pune, Maharashtra, India

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