customer service
Resume:
Manuel Madrid
Garden Grove, Ca. 92840
*************@*****.***
OBJECTIVE o obtain a challenging position where my knowledge and experience will benefit the company and myself with
:
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personal growth
Qualifications:
icrosoft Word, Excel, and Outlook NOL ims ulit states auto, home insurance claims
c la m
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xcellent interpersonal skills
xcellent written, verbal communication skills
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xcellent customer service skills
xcellent written, verbal communication skills
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ell Organized, Detail Oriented
bility to type 45 plus WPM, 10 key by touch
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Experience:
Auto Club of Southern Ca., Costa Mesa, Ca /2006 –
11
.
12/2014
Claims Specialist II (FNOL) Auto Home / Membership / Customer Service
esponsible for taking auto, home insurance claim by insureds and claimants in various states
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esponsible for assisting the insured with location a trustworthy body shop, arrange for tow, set up car rental
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plement company policy and procedures
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eview insurance coverage and further explained what to expect during the claim process, and any additional
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concerns the primary insured had regarding their policy
nswered routine Membership questions, took payments, added on new members, set up new memberships, and
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any additional question or concer’s they had according to company policies and procedures
Client Logic, Moore, OK 10/2005 – 5/2006
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Customer Service nswered all customer questions pertaining to their accidental death insurance policy
A
nswer routine on billing, cancelations, enrollment
A
etention calls and explained the benefits of keeping policy before cancelation, enrolled new customers
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erified coverage, payment history, and any additional questions or concerns the primary insured had regarding
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their policy
Zang Recording, Santa Ana, Ca 1/2004 – 5/2005
Customer Service
nswered multi lines phones, assisted customer with vital information
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canned and processed county records and documents
S
icked up documents from title company, and submitted to Orange County Recorder’s office
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ommunicated with major title companies. Notarized and processed confidential documents operated the office
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and ensured all documents were inspected
Resa Recording, Santa Ana, Ca 6/2002 – 12/2003
Customer Service
nswered multi lines phones, assisted customer with vital information
A
canned and processed county records and documents
S
icked up documents from title company, and submitted to Orange County Recorder’s office
P
ommunicated with major title companies. Notarized and processed confidential documents operated the office
C
and ensured all documents were inspected
DenMed Technologies, Orange, Ca. 5/2001 – 6/2002
Customer Service
esolved all technical, service, and sales issues with customers
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rocessed payment information, and credit accounts
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esearched warranty information, and gave estimates on repairs. Responsible for shipping and receiving
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Education:
Issuing Institution Location Course of Study
Multi State Auto/Home Insurance Costa Mesa, Ca Claims
ypress, Ca
CalJOBS Education C General
Valley High School Santa Ana, CA Graduate 1988
eferences Available Upon Request
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