MARK HOLZWARTH
*** ****** ******, ***********, ** 15690 C: 412-***-**** acqhav@r.postjobfree.com
Summary:
Motivated manager successful at managing customs compliance, inventory control,
customer service and transportation logistics.
Skills:
Excellent problem solving and interpersonal skills.Inventory tracking, Budget management,
Vendor management, Works well independently, Customer service oriented,
Detail oriented, LTL knowledge, Inventory control
Achievements:
Increased the on time deliveries by 50% within the first year of employment.
Cut delivery window to a two hour time frame as opposed to the usual four hour time
window being used by the rest of region resulting in increased customer satisfaction
rates. Greatly increased customer compliments also receiving the highest compliments and
satisfaction rates in the district.
Sales and Leasing Consultant March 2015 to Current
Wright Nissan Wexford, PA
Sells automobiles by understanding and demonstrating characteristics, capabilities, and
features, developing and qualifying buyers and closing sales. Develops buyers by maintaining
rapport with previous customers, suggesting trade ins, meeting prospects at community
activities, greeting drop ins, responding to inquiries, recommending sales campaigns and
promotions. Negotiates price, closes sales and follows up with customers.
Manager Trainee May 2014 to March 2015
84 Lumber Kittanning, PA
Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices. Placed special orders and called other stores to find
desired items. Established critical alliance with five main integration partners within two month
period. Took daily inbound calls and key entered orders, faxes, backorders and credit memos
for assigned accounts and clients. Consistently met and exceeded department expectations for
productivity and accuracy levels.
Department Manager May 2006 to May 2014
Lowes Pittsburgh, PA
Reviewed new customer orders and requests and manually entered data into a
centralized database. Oversaw scheduling for the day to day activities of 8 15 employees.
Resolved problems for customers, warehouses and carriers. Completed and followed up on all
registration and traffic documents for all transportation employees. Coordinated rush orders
and order changes. Monitored shipments to guarantee on time delivery. Wrote weekly and
monthly transportation reports. Defined strategy and business plan for delivery, tools and
hardware departments.
Cashier Oct 2002 to Dec 2005
Home Depot Pittsburgh, PA
Answered customers' questions and addressed problems and complaints in person and
via phone. Helped customers select products that best fit their personal needs. Educated
customers on product and service offerings. Offered exceptional customer service to
differentiate and promote the company brand. Processed all sales transactions accurately and
in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast paced
retail environment.