Maintenance Support
Resume:
Eugene Karelov
RALEIGH, NC, 27613
Objective:
Computer & related skills
To obtain a position with a company that will allow me to build upon my diverse work experiences to further my career in networking support.
Experience with Windows 95/98, NT, 2000, XP, Millennium, Windows 7, Windows NT, 2000 & 2003 Servers, 2008 server, 2007 Exchange, 2008 SQL Server, all Microsoft productivity software.
Dameware - Network support
System Administration (AD and Exchange admin)
LANDesk –Control Network and end-user computing environments
Cisco telephone and voicemail configuration
SUSE Linux Enterprise Desktop 10
VMware Workstation 6.x & VMware Server
Network cabling, circuit boards, drops, switches connections
Troubleshooting and support business production servers
Laser and jet printers installation and support
Network administration
Experience with Novell user administration using iManager
Multiple Antivirus network solutions support
Network Backup Solutions support
Blackberry Server Support and end-user blackberry and smart phone support
Citrix support
VPN support
LAN/WAN
Norton Symantec Ghost Imaging and Server deployment
Extensive NCWISE experience
Database support experience
Strong knowledge of DOS
Software packages – Host/Mainframe, DynaCom, Anacomm, EA, PC Anywhere, Trend Micro OfficeScan, McAfee Antivirus, SMS, Sellstation Images in the UAT lab, Palm Pilots, imaging software, installation of SQL servers, LOTUS software
Lumension® Endpoint Management and Security Suite.
NetApp storage solution software and hardware support and administration.
Communicated daily with software vendor companies to resolve issues
Provided business and system expertise support in the development and support of business systems software and procedures. Participated in developing of system requirements
Provided assistance in designing and installing networks;
Planning and directing technical software projects.
Installing, maintaining, supporting and repairing computer hardware, overseeing maintenance of programs;
Training and assisting system users; diagnosing and resolving operational problems; researching equipment and software needs and availability.
WORK EXPERIENCE:
July 2013 – Present
NetApp Raleigh, NC
Support Engineer
Daily software and hardware issues resolution
Communication with the NetApp customers across the globe
Implementation of the best practices, upgrades of the hardware and software
1st hand troubleshooting, maintenance, updates. Support of Physical filers and operational system.
Linux based data storage support
July 2011 – July 2013
NCSE Credit Union Raleigh, NC
System Administrator
Administrator of Lumension Suite Applications based on MS physical and VM servers. Lumension SQL App DB support.
Installation of MS and non-MS patches on 10k end points monthly and more than 300 branches (300 networks) across state of NC remotely.
Teaching and supporting other System Administrators using parts of the suite to patch servers.
1st hand troubleshooting, maintenance, updates. Physical and Virtual servers.
September 2003 – July 2011
Alphanumeric Systems, Inc. Raleigh, NC
Systems Technician
Internal and remote desk support for 350 users.
HQ Internal Cisco telephones and voice mail configuration and troubleshooting
Server installations, 1st hand troubleshooting, maintenance, updates. Physical and Virtual servers.
Blackberry Server support, maintenance, upgrades
Blackberry end-user support and troubleshooting
Smartphone’s support
SQL Server 2008 installation, configuration, maintenance and managing user’s rights and access.
Active Directory and Exchange 2003/2007: (Accounts creation, maintenance, transfers, separations) End-user’s access right, permissions, personnel data, PSTs, shares permissions and maintenance. Remote access, webmail.
Company Data archiving.
Motherboards and other PC/server/laptop hardware related troubleshooting and replacement.
Video/Sound conferencing and presentation equipment and Cisco Conference stations.
Desktops, laptops, servers images building. Updates. Configuration:(Ghost, Zen Works, LANDesk)
Switches, drops, panel’s connectivity. Complete DATA CENTER maintenance.
Web Apps trough HTTPS and Citrix installation/maintenance. Citrix server end-user configuration. (Citrix, Connectwise, Ultipro, Backoffice, Proxy Webmail)
Officescan server control/updates/configuration. Mail filtering and antivirus for end-user configuration and control. Resolving issues with viruses remotely.
Emerson Liebert AC system control and maintenance.
Company generator for 24/7 desk support services control.
New software implementation locally and remotely. Installation/upgrades.
Installation and support of local and network printers, faxes and multi-function devices
NetBackup server configuration and support. Job scheduling. Weekly rotation of backup tapes and communicating with “Iron Mountain”
Enrolment of new users. Teaching new employees how to use company hardware and network/remote resources.
July 2006 – September 2007 (Contracted from Alphanumeric Systems)
Durham Public Schools Durham, NC
System Tech
Desk support for 3 schools (About 1200 users and 6 servers)
Hardware troubleshooting/replacement/maintenance.
System updates/testing/configuration/imaging.
Troubleshooting. Local and remote support.
Everything IT/Phone/Media related.
New software /upgrades
July 2004 – October 2005 (Contracted from Alphanumeric Systems)
Robeson County Lumberton, NC
Level 3 System Tech
Worked for entire county school system on a state car. Resolved only issues left from previous levels of support. Remotely and locally.
Hardware troubleshooting/replacement/maintenance
System updates/testing/configuration/imaging.
Troubleshooting. Local and remote support.
Everything IT/Phone related or media.
New software /upgrades
Education:
1982–1984 ODESSA Marine Navigation School City of Odessa, former USSR Graduated Summa Cum Laude.
1985-1991 Kishinev University Kishinev, former USSR.
Faculty of law.
References:
Furnished upon request.
Contact this candidate