Customer Service Insurance

Valerie Y. Green

***** **** *** *, ******** Wa **387 Ph. 773-***-**** ******@*****.***

CAREER FOCUS:

Highly motivated individual looking for a challenging position in the healthcare field with a growth-oriented company, which will allow me to both further utilize my skills and acquire new abilities.

SKILLS & TRAINING:

Customer Service Experience Patient Account/ Billing Experience

Call Center Experience Administrative Experience

Aids/ HIPPA certification Multiline telephone Experience

Collections Specialist Experience Epic System Certified - 2007

Proficient using Organization’s customer service (MS Great Plains)

EXPERIENCE:

MultiCare Health System 08/12/2013 - Current

(Patient Financial Service Rep- Customer Service Dept)

Tacoma, WA

Manage all billing issues for patient’s office, hospital visits, lab work, radiology and patient care within Multicar Health System Organization

Responsible for verifying all patients’ insurance eligibility and confirmed correct insurance coverage to properly bill claims to insurance company.

Answer multi-line telephone, call center setting.

Maintain a professional relationship, promoting positive and great communication within the organization.

Require organizational skills, attention to detail and a service-oriented personality to assist patient with continuation of care.

Work closely with coding department, requesting coding review and Financial Aid department to offer charity assistance to patients who are eligible.

Jackson Wabash Incorporated 03/2011- 03/2012

(Customer Service/ Collections Specialist Consultant)

Calumet City, IL

Ensure all collection payments are processed daily to ensure accuracy in collection workflow.

Familiar with answering multi-line telephone, networking generating collection account letters informing customers or account statuses.

Maintain a professional relationship, promoting positive and great communication within the organization.

Require organizational skills, attention to detail and a service-oriented personality to assist with accurate input of all account data within each customer account.

Manage all customer account credit requests to the Finance department.

Responsible for resolving all external customer inquiries regarding accounts activities or statuses.

North Shore University Health System 09/1999 – 02/2011 (Managed Care and Commercial Billing Specialist)

Skokie, IL

Responsible for follow up on Commercial and Medicare insurance accounts, to expedite payment.

Reviewed and analyzed the history of assigned accounts to determine status.

Managed Third party payer communication via phone and/or website access.

Knowledge of managed care contracts to ensure correct reimbursement.

Manage all referral/ prior authorization, billing and posting issues for workflow accuracy.

Maintain Organizational targets by working 50+ billing accounts daily.

EDUCATION:

High School Diploma, Chicago IL 09/1984 – 06/1988

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