Customer Service Management

Dennis George

**** **** ***** * • Muskogee, OK **403 • Phone 918-***-**** • ********@**********.***

Senior Manufacturing Executive – Industrial Manufacturing

Successful in engaging cutting-edge technology to drive improved financial performance

Executive Profile

Vision, Strategy & Deployment

Lean Enterprise & Six Sigma

P&L, Budgets & Financial Management

Leadership & Team Building

Managed Multiple Plants & Distribution Centers

Business Development & Strategic Alliances

Process Streamlining & Performance Improvement

New Product Development Rollouts

Accomplished manufacturing executive with 15+ years of senior management experience that reflects achievement in building strong organizations, developing and deploying advanced manufacturing strategy, and improving operating performance and financial results. Decisive, solutions-focused, and results oriented manager. Motivational leader able to advance teamwork in the organization and energize others to achieve higher levels of performance. Career highlights:

Designed and deployed a lean enterprise strategy across all product lines and key office functions that reduced cost by 25% and improved inventory turns by 30%.

Co-leader of complete re-engineering of a new product development process reducing time-to-market by 50%.

Acted as senior management sponsor and program manager for a very successful new product launch that generated $10 million in revenue and $6 million in incremental gross profit in 18 months.

Integrated manufacturing operations following a merger and was successful in deploying a teaming approach to breakdown cultural differences and achieving a seamless transition.

Professional Experience

Preston – Eastin, Inc; Tulsa, OK

(2008 to 2015)

President and Chief Executive Officer

Private equity company

Action International; Muskogee, OK

(2003 to 2008)

Business Coaching Firm Owner-Operator

Founded a company that provided growth oriented business coaching to clients in a variety of industries including manufacturing, construction, and service segments. Services include business strategy formation, marketing & sales training and support, leadership development & team-building, and systems re-engineering support.

Assisted over 20 companies to achieve growth in sales and profitability up to 4 times baseline.

Developed marketing strategies that have enabled clients to move into the top 5% in the markets they serve.

Coached clients through the process of formulating and deploying a lean enterprise strategy achieving up to 30% reduction in cost and improved agility.

Established and implemented effective management and operating systems that are less reliant on the constant attention and intervention from top management.

Gerber Coburn Optical; Muskogee, OK

(1998 to 2003)

Vice President of Manufacturing

Responsible for all aspects of manufacturing/operations of a $90 million industrial equipment business unit with full P&L responsibility. Served in a broad role encompassing production, materials management, global distribution, customer service, engineering, supply-change management, strategic supplier partnerships, and sponsorship of development and rollout of new products.

Provided overall leadership of a lean enterprise program achieving a 25% increase in productivity amounting to $2 million reduction in direct and indirect labor and $4.5 million reduction in inventory.

Re-engineered product development and gate-review process shortening average time-to-market from 18 months to 9 months.

Established supply-chain strategies with key domestic and foreign suppliers resulting in reduced lead-time and lower cost.

Established a product repair center that improved customer satisfaction and generated a new source of revenue.

Applied six sigma quality management methods to design quality into products and the processes used to produce them.

Successfully relocated Gerber Optical manufacturing operation into Oklahoma operation following a merger to gain an economy of scale improvement and lowered cost by 15%.

Coburn Optical Industries; Muskogee, OK

(1988 to1998)

Vice President of Manufacturing

Responsible for all manufacturing/operations functions of a $75 million privately-held industrial equipment business unit, with full P&L responsibility. Served as a member of a leadership team fully responsible for company operations and financial results. Responsible for production, materials management, global distribution, customer service, engineering, supply-change management, strategic supplier partnerships, and sponsorship of development, rollout of new products, and field service.

Reduced factory lead-time by an average of 75% and inventory by $3 million.

Improved effectiveness of and productivity of company’s technical service help desk and field service organization reducing customer complaints by 75%.

Implemented zero-accident culture, reducing reportable accidents to 0-1 per quarter and lost time accidents to 0-1 per year.

Coordinated a joint development project with a strategic partner company and a customer. The project generated $10 million and incremental revenue and $6 million in gross profit.

Additional Employment

Coburn Optical Industries– Director, Materials Management; Muskogee

Multi-plant and distribution center responsibility. Improved high-volume order fill rates to 98% level while reducing inventory.

Centralized customer service organization and improved call-handling & customer satisfaction.

Coburn Optical Industries – Manager, Manufacturing Control Systems; Muskogee, OK (1982 – 1984)

Implemented MRP II and on-time shipment performance and inventory management.

Assisted in the integration of the newly acquired company into the Revlon system.

Cessna Fluid Power – Manager Production & Inventory Control

International Harvester – Manufacturing Engineer

Education

College accredited courses

Mid-level management program, University of Texas

Certified “Jonah” – Theory of Constraints

Certified business coach

Seminars & workshops: Total quality management; leadership & teamwork; lean manufacturing; six sigma; failure mode effect analysis; value stream mapping; quality functional deployment; many others.

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