ROSANNE ALDANA-GUERRA, RN, MSN

Cell: 210-***-****

***** ********* ****

Email: acqh1m@r.postjobfree.com

San Antonio, Texas 78254

PROFESSIONAL PROFILE

Dynamic and resourceful professional with a broad range of experience in clinical operations. Highly skilled in quality improvement, standards of excellence, marketing strategies, business operations, budget development and utilization management. Strong leader and motivator who excels in teaching, training and empowering employees. Demonstrated strengths in regulatory compliance, accreditation standards, complaint resolution, P and L management, and increased productivity. Proven track record of success in creative and effective management of diverse personnel in multiple areas of practice and educational backgrounds. Flexible, independent, adaptable, results driven and committed to leading a collaborative team with reasonable and attainable goals for continuous growth. Focused on service and clinical excellence.

BACKGROUND SUMMARY

Clinical Operations Management

Budget Development/Management

Operational Cost Analysis

Quality Improvement

Marketing Strategies

Profit and Loss Management

Resource Planning & Management

Facility Development and Growth

Employee Management

Accreditation Standards

Training and Education

Policies/Procedures Development

Complaint Resolution

Productivity

Utilization Review and Management

Regulatory Compliance

Employee Performance Evaluation

Strong Written and Verbal Skills

Pediatrics

Infusion Services

Home Health and Acute Care

Technical Expertise includes: Citrix, CPR +, SAM by Riversoft, MJSONE, KINNSER, HomeCare Homebase, EMR, Microsoft Word/Excel/Power Point, Ten Key by Touch, Typing 55-60 WPM

Certifications and Licensure: Registered Nurse Texas License 702693 Valid through July 2015

Cardiopulmonary Resuscitation for Healthcare Providers Valid through July 2015

PROFESSIONAL ACCOMPLISHMENTS

Doubled patient census and year over year profit. Initiated marketing strategy to build company branding and increase patient referrals. Planned, hired, and trained staff to maintain long term cases and ensure regulatory compliance. Results: Immediate recognition within local markets with a 50% increase in patient census within six months. Profit increased by thirty percent after four months under my leadership.

Reorganized operational structure to improve communication, organization, and patient satisfaction. Analyzed the day to day operations of agency to identify areas of improvement. Standardized processes and procedures throughout the organization, developed teams and clinical oversight using a case management model. Results: Reduced the employee turnover, decreased client complaints, and increased compliance with regulatory agencies.

Standardized procedures and policies within branch to meet corporate wide standards. Reviewed and analyzed all factors affecting management of clinical operations. Instituted procedures and policies to eliminate systemic causes of regulatory deficiencies. Instituted and managed plan of correction from regulatory deficiencies cited prior to my administration. Developed and instituted training to ensure compliance with plan of correction and survey readiness. Results: Increased performance improvement indicators to at or above threshold in patient satisfaction, equipment preventative maintenance and certification, medical records, HIPPA and safety compliance, staff training and record compliance, collections, paid claims, preventable denials, infection control, catheter outcomes and incidents.

EMPLOYMENT HISTORY

PSA HEALTHCARE, San Antonio, TX

2014-2015

Location Director/Administrator

Responsible for oversight of day to day operations. Managed marketing strategies, recruitment, training, nursing/staff productivity, financials, budget, profit and loss, and regulatory agency compliance. Oversight of case managers and evaluation of the medical necessity, appropriateness, and efficiency of health care services provided.

NATIONAL NURSING AND REHAB, San Antonio, TX

2014

Director of Nursing

Responsible for management of clinical operations to include, onboarding, training, nurse/ancillary staff productivity, complaint resolution, employee issues, budget, performance improvement, and regulatory compliance. Developed relationships with referral sources and marketing of services. Managed all clinical decisions to ensure the highest quality of care while ensuring cost effectiveness.

PREFERRED HOMECARE, San Antonio, TX

2010-2014

Director of Nursing/Administrator

Responsible for providing evaluation of patient referrals, patient clinical needs, cost effectiveness, and continuity of care. Oversight of clinical staff to ensure appropriate and safe care with INS standards, and regulatory agencies. Managed care planning of appropriateness, cost effectiveness, and standards of care. Expertise in infusion treatment, enteral nutrition, parenteral nutrition, and central lines.

FIRST CHOICE CHILDREN’S HOMECARE, San Antonio, TX

2009-2010

Director of Nursing

Responsible for management of pediatric case managers, administrative team, and field staff to include onboarding of new hires, skills competencies, patient assignments, QA/PI and regulatory compliance. Managed software workflow, prior authorizations, complaint resolution, agency budgets, overtime, cost effectiveness, and productivity of all staff.

ALLCARE, INC., San Antonio, TX 2006-2009

Assistant Director of Nursing

Responsible for promoting continuity of care and cost effectiveness through case management, care coordination, and discharge planning. Conducted client evaluations to determine eligibility, obtain prior authorizations, and meet all skilled needs. Supervised Registered Nurses, Case Managers, Licensed Vocational Nurses, home care providers, and home health aides. Expertise with Medicare and Medicaid guidelines to provide the most cost effective quality care to all clients (adult and pediatric).

SPECIAL KIDS CARE, San Antonio, TX

2005-2006

Therapy Case Manager

Responsible for providing ongoing support to therapy patients through full assessments, planning, implementation and overall evaluation of individual patient needs. Coordinated with therapists and therapy assistants to ensure that all service frequencies were within physicians’ orders and authorization deadlines were met.

OPTIONCARE, San Antonio, TX 2004-2005

Registered Nurse II

Responsible for developing and implementing care plans for safe delivery of nursing services in an alternate care setting.

Actively involved in ongoing, interdisciplinary communication specific to each patient after reviewing the plan of care.

Responsibilities included clinical assessment and receiving, implementing and evaluating doctor’s orders for patient outcomes. Expertise with infusion therapy and all aspects of infusion services.

SANTA ROSE CHILDREN’S HOSPITAL, San Antonio, TX

2003-2004

Registered Nurse I

Responsible for developing and implementing the patient plan of care as well as assessing the pediatric patient’s physiological, psychological, environmental and spiritual needs. Coordinate with members of the health care team to promote safety and provide interdisciplinary care. Highly trained to care for post heart transplant, post titanium rib recipients, and post neurological surgical procedures to include spinal fusions, VP shunt placement, etc.

EDUCATION

Master of Nursing in Healthcare Administration, University of Phoenix, San Antonio, TX

Bachelor of Science in Nursing, University of Texas Health Science Center, San Antonio, TX

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