Customer Service Manager

Brian Stuk

Transportation Supervisor - Dart Container Corporation

Dimondale, MI

******@*********.*** - 517-***-****

Over 15 years of management experience with a strong emphasis on customer service, including operations,

transportation, budgeting, P&L analysis, employee development and analyzing data.

WORK EXPERIENCE

Corporate Transportation Supervisor

Dart Container Corporation - Mason, MI - October 2014 to Present

Oversee the supervision of 18 Traffic Schedulers and temporary employees to ensure product is delivered to

customer on time from 14 DC's

• Integrate SAP 6.0 functions into daily planning and transition from Pansophic and SAP 5.0 to SAP 6.0

• Liaison between Sales, Plant, Production Planning and Traffic department

• Responsible for daily reports and the creation of metrics

• Explore and explain root cause for issues that arise related to SAP

• Ensure lanes are serviced by least cost carrier while maintaining 98% on time deliveries

Sr. Logistics Analyst - Hendrickson Account

Ryder Integrated Logistics - Novi, MI - September 2012 to September 2014

Responsible for network optimization for $28M FUM account

• Liaison between carriers and client for all transportation matters, including disputes, claims, contracting and

rate negotiations

• Realized $238,000 in savings in 2013

• Developed tools to better identify areas of potential savings

• Implemented two savings ideas between different accounts realizing $27,000 in revenue

• Compile and distribute metrics data for Hendrickson and Ryder

• Compile data and create metrics for system change to Ryder Online

Transportation Manager - Detroit Market

Atlantic Foods - Cincinnati, OH - August 2010 to September 2012

Coordinate and resolve customer service issues for home office in Cincinnati

• Designed routes to optimize drop and hook once daily, six times per week saving 78,000 miles and 1250

man hours annually from original plan

• Oversee 4 employees including HR functions

• CDL route driver in addition to managing staff full time

• Analyze vendors and site selection for best utilization of resources

Operations Manager

Havi Logistics - Livonia, MI - May 2004 to August 2010

Managed administrative aspects of day-to-day operations, including fleet maintenance, financials and

warehousing

• Developed ordering coordination with corporate to facilitate needs of distribution center to operate on 10 day

safety stock

• Analyzed reports to determine exceptions and rotation issues in inventory

• Responsible for data integrity of all SKU's and cycle count frequency

• Developed employee training standards resulting in over 760 days without lost man hours

• Project Management - Led a team that restructured operations at Miami distribution center - saved 20% on

variable and fixed costs; Part of a team in San Francisco - cut overtime by 40%; and instrumental in new

national account bids.

• Budgeted, prepared and analyzed profit and loss statements resulting in the Detroit center being the most

consistent in terms of P&L in North America

• Restructured and created new routing resulting in a reduction of three routes and an annual savings of

$47,000

• Developed SOP's for warehousing over 100 customer stock keeping units which shipped at a 99.98 accuracy

rate

• Provided customer service and emergency problem solving for approximately 175 Starbuck locations on a

24/7 basis resulting in 94% of issues being resolved within 4 hours of notification

• Maintained and revised SLA's with all external vendors

• Knowledge of AIB International auditing standards resulting in a superior rating for a 6 year period

• Developed and implemented new receiving process at The Cleveland Clinic by consolidating delivery from

3 vendors to 2 vendors

• Researched and routed potential new business of 175 stores over 3 states

• Starbucks Green Apron Award (Outstanding Customer Service)

• Maintained key business alliances, including contract negotiation, with Star Leasing and Dairymen's

• Track record of continuous process and performance improvement, maintaining metrics and KPI standards

throughout cost saving and budget cutting initiatives, including raising UPH by 15% by restructuring pick floor

• Responsible for procurement of dairy and various other products ensuring freshness and maintaining strict

FIFO structure

• Responsible for recalls and donations of all product within market

Assistant Manager

Discount Pop Inc - Livonia, MI - 1997 to 2004

Route Analysis and Design

• Warehouse Space Planning

• Initiated a direct marketing campaign which increased market share by 1%

• Product procurement

• Employee supervision

• General warehouse and delivery duties

EDUCATION

BBA in Marketing

Davenport University - Dearborn, MI

September 2003

ADDITIONAL INFORMATION

APICS Member

Expected certification within next six months

Contact this candidate