Customer Service High School

Jessalyn Goode

***B Trakas Ave

Greenwood, SC ***6

USA

Cell phone: 864-***-****

E-mail: *************@*****.***

WORK EXPERIENCE:

Verizon Wireless

Customer Service Agent

****-*******

I am responsible for providing excellent over the phone customer service to Verizon customers. I assist with bill explanations, plan changes, upgrades and deescalating angry customers. I take full ownership of all calls and make sure that I have resolved all of the customers concerns by the end of the call. I represent Verizon as a trusted advisor of their products and policys.

Sykes Enterprise

Customer service Agent

2013 –2014

My duties are to assist AT&T customers with their AT&T wireless accounts. Have great communication skills and patience with customer in order to ensure that I maintain a human connection and resolve all issues for customer on the first call. This job requires: The ability to provide an outstanding customer experience, as well as to have the ability to type and maintain basic computer functions.

Kentucky Fried Chicken

Cashier

2011 – 2013

My duties are to take customer orders and provide an outstanding customer experience. This job requires: Maintaining a great customer connections, as well as handle money and pack customer orders. I am also required to clean at the end of my shift every night.

Education:

Emerald High School

2008-2011

High School Diploma

Piedmont Technical College

2013-present

Diploma in progress

Skills:

Microsoft Word

Power Point

Excel

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