Customer Service Executive Assistant

Nicole Hammonds

**** ****** *****, ***** ********, GA. 30087

(C) 770-***-**** (E) **************@*******.***

Executive Profile

Executive Assistant who is skilled at multi-tasking and maintaining a strong

attention to detail. Employs professionalism and superior communication skills to

meet client and company needs.

Professional Experience

North Shore Embroidery - Route 99 - Wahiawa, HI

09/2014 - Current

Virtual Executive Assistant

Scheduled and confirmed appointments.

Communicated with clients via phone and email to obtain payments on

outstanding accounts.

Served as a liaison between company president and clients regarding client

accounts.

Organized personal and professional calendars and supplied reminders of

upcoming meetings and events.

Conducted online and phone research.

Handled incoming and outgoing correspondence via email.

Sloane Ketcham INT. - Ewa Beach, HI

05/2014 - Current

Virtual Executive Assistant

Collaborated with CEO on special projects and events.

Handled incoming and outgoing correspondence via email.

Conducted online and phone research.

Organized personal and professional calendars and supplied reminders of

upcoming meetings and events.

Scheduled and confirmed appointments.

KR Design - Kaneohe, HI

06/2013 - 07/2014

Virtual Executive Assistant

Collaborated with CEO on special projects and events.

Handled incoming and outgoing correspondence via email.

Conducted online and phone research.

Organized personal and professional calendars and supplied reminders of

upcoming meetings and events.

Scheduled and confirmed appointments.

NAS Mayport - Mayport, FL

06/2008 - 03/2011

Medical Assistant

Managed patient charts using online tracking system.

Updated patient information on a daily basis.

Managed incoming and outgoing calls for busy medical office.

Scheduled and confirmed appointments.

Skill Highlights

Microsoft Office Excel Spreadsheet

Proper phone etiquette Scheduling

Meeting planning Customer service-oriented

Self-starter Appointment setting

Emailing Schedule management

Time management Deadline-oriented

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize

efficiency.

Calendaring

Planned all meetings.

Customer Interface

Greeted customers upon entrance and handled all cash and credit

transactions.

Assisted customers over the phone regarding products, promotions and

orders.

Education

Keiser University Fort Lauderdale, FL

2008

Associate of Science: Medical Assistant

Georgia Southern University Statesboro, GA

1996

Computer Science

Lithonia High School Lithonia, GA

1995

High School Diploma

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