Customer Service Representative

Elieth Goncalves

**** ** *** *******

North Miami, FL 33179

Phone 786-***-****

Objective

To use my exceptional skills and professionalism in the field of Customer Service

and Administrative support staff, while considering my proven ability to enhance

company profits.

Skills

I am detailed – oriented team player, with exceptional organizational and

prioritizing skills. I also have the ability to multitask, work individually under little

supervision, as well as having a strong ability to learn new things with a high

desire to achieve.

Professional Experience

Kelly Services Staffing Miami Lakes, FL

July 2014 – January 2015

• Visa Assignment call center agent in Portuguese, Spanish, English

answer calls and transfer to the financial institution and also taking

lost/stolen reports and emergency card replacements along with

emergency cash disbursements. Also using language lines as back up for

Italian, German, and French.

Walmart Super Center Store Davie, FL

March 2013-July 2014 Customer Service

• Taking care of customers inquiries along with processing their returns.

• Processing the claims.

• Processing the money grams, cashing checks, bill payments.

• Backup for the cashiers.

Wynne Building Corporation Miami, FL

August 2004 – November 2011 Accounts Receivable

• Inputting new tenants’ information for the properties.

• Reconciling the deposits for the properties.

• Coding the deposits.

• Printing detailed reports, along with billing there tenants on the first of

every month.

• Inputting rent and water payments in the system.

• Processing former tenant files and forwarding it to the collection agency,

also filling out the proper court documents for their evictions.

Sapoznik Insurance & Associates North Miami Beach, FL

April 1999 - June 2004 Receptionist/Customer Service Representative

• Answer a multiline switch board

• Assisting customer service representatives with customers’ inquiries of

insurance related issues.

• Distributing calls, faxes, and mail to the proper recipients.

• Faxing insurance applications along with mailing the originals to the

appropriate carrier.

Follow up with the insurance companies in regards to our clients’ policy.

Banco Popular de Puerto Rico Miami, FL

January 1994 – March 1999 Customer Service Representative

• Answer Phones along with customers inquiries about their statements and

dispute resolutions, research multiple differences on their statements and

credit their accounts appropriately and in a timely manner.

Education

Politechnical Institute of FL Miami, FL

October 1990 College

Micro-Computer

Certifications

Micro-Computer Operator

Languages

English/Spanish/Portuguese

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