Customer Service Manager

KENNETH BROUGHTON

***** ** **** ******,

Pembroke Pines, FL 33026

Phone: 954-***-****

*********@*****.***

Education:

Broward Community College, Hollywood, Fl.

Accounting / Finance

Completed 1.5 years:

Professional Summary

Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources. Nineteen years of superior Supervisory and Managerial experience.

Skills

Motivator Mentoring

Decision Making Reinforcing Team Building

Exemplary Customer Service Deadline Driven

Performance and Conduct Feedback Leader by example

Professional Experience

Comcast – Davie, FL

Business Operations Supervisor Oct 2012-Apr 2015

Service Center Supervisor May 2007-Oct 2012

Call Center Customer Service Supervisor Mar 1997- May 2007

Oversaw the daily job functions and production of 16 employees.

Interviewed all potential employees, scheduled staff and evaluated performances.

Reduced overtime and improved productivity by cross-training all team members.

Established a team-spirited environment through a positive leadership style.

Saved the company revenue by implementing and revising processes.

Met all Florida weekly and bi-weekly customer refunds deadline requirements.

Coached and developed staff to meet and exceed all department goals.

Monitored to ensure customer service and satisfaction expectations were met.

Monitored sales activities which ensured customers received satisfactory service.

Met all Refund Reporting audit compliances.

Supervised 3 Customer Service Stores (Hollywood-Pembroke-North Dade).

Kenneth Broughton

Page 2

Professional Experience (cont’d)

Vitamin Hut – Sunrise, FL Aug 2004- Feb 2006

Warehouse Manager

USA Today – Miramar, FL May 2002-Mar 2004

District Sales Manager

UPS – Hialeah, FL Nov 1985 – Feb 1996

Package Car Driver

Biscayne Chemical – Miami, FL Mar 1980 – Nov 1985

Assistant Warehouse Manager

Tenneco Oil Company – Miami, FL Nov 1978 – Mar 1980

Assistant Store Manager

Other experienced skills:

Inventory Stocking-Pulling orders

Shipping/Receiving Interviewing-Hiring-Terminating

Ordering/Purchasing Cash Handling

Forklift (sit-stand) Balancing-Reconciliation

Load-Unload checker Routing-Dispatching

Trouble shooting – Problem Solver: Deliveries and Pick ups

Cashier

References

Available upon request

Contact this candidate