Customer Service Representative

Neshema Warner

Permanent Address: *** Gardenwood Dr Atlanta, Georgia 30349

Phone: 954-***-****

E-mail: ********@*****.***

Objective I am seeking a full time position in a professional setting.

Education 8/2013 – 12/2015 Miami-Dade College, Miami, FL

Associate degree in Business Management and Administration

8/2009 – 6/2013 Miami Carol City Senior High School, Miami Gardens, FL

High School Diploma

Work Experience

08/2013 - 02/2015 The Spatz Law Firm, Miami, FL

Clerical Assistant

• Provide clerical support to the administration department

• Manage incoming calls

• Process incoming/outgoing mail

• Handle requests for information

• Prepare departmental correspondence and documents

• Schedule meetings and appointments

• Maintain and update database

• Collate and present information

• Purchase office supplies

7/2012 - 9/2013 Interactive Responses Technologies, Miramar, FL

Call Center Customer Service Representative

• Responsible for providing good customer service.

• Support and provide superior service via phones, e-mails and faxes as a receiver and caller.

• Use questioning and listening skills that support effective telephone communication.

• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

• Understand the impact of attitude in handling calls professionally

• Effectively deal with job stress, angry callers, and upset customers

• Use the most appropriate way to communicate with different behavior types on the telephone.

2/2010 - 7/2012 Macy’s, Miami, FL

Sales Associate

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining solid product knowledge and all other aspects of customer service.

• Assist in floor moves, merchandising.

• Assist in processing and replenishing merchandise and monitoring floor stock.

• Aid customers in locating merchandise.

Organizations: Anything Is Possible Service Organization (A.T.P.)

Honors/Activities: F.B.L.A. Future Business Leaders of America

Women of Tomorrow Girls Club

Proficient: Microsoft Word, PowerPoint, Excel, Outlook etc.

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