Customer Service Human Resources
Resume:
JANICE SHANK
STONE MOUNTAIN, GA 30087
(Cell) 770-***-****
EMAIL: ***********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Sixteen years’ experience performing Human Resources duties:
Customer Service
AMS Advantage 3.8 (Human Resources)
Compensation/Payroll
Garnishments
Employment Verification
Manual Check Processing
Organizational Skills
Microsoft Outlook 2010
Microsoft Word
Microsoft Excel
Microsoft Power Point
Task Prioritization
Commitment to detail in doing the job right the first time in completing all projects. Excellent communication and presentation skills. A team leader, providing inspiration and training by example and detail-oriented.
EDUCATION
Georgia Military College (Union City Campus), 104 Credit Hours, Business Administration
PROFESSIONAL EXPERIENCE
Fulton County Government Finance Department Atlanta, GA
Accountant III April 1999 – Present
Process garnishments which include bankruptcy, child supports, IRS Tax Levies, student loans, state court and file answers by deadline
Determine garnishment percentages via disposable income after mandatory deductions such as: state, federal, social security, medicare and pension contributions
Process manual checks for bi-weekly, monthly, salaried and hourly employees upon request
Verify hours, total pay amount, hourly rate, pay type, check date before processing manual check
Process different pay types which include direct deposit cancel/re-issue, paper check cancel/re-issue, additional check, closed account and funds returned from bank and workers comp
Process ACH Deletes and Reversals via online
Setting up/terminating voluntary deductions, auditing payroll reports, process tax forms, direct deposit, address changes, issuance of W-2 documents, open records/production of documents and resolving payroll issues
Reviews, analyzes, verify payroll forms and makes necessary adjustments or corrections
Identifies and researches exceptions and remits payment to vendor and review deduction register
New hire orientation bi-weekly
Liaison to department 457(b) deferred compensation plan
Back up to payroll supervisor, meet with walk-ins, return calls and respond to emails
Compose and type general correspondence, maintain confidential files
PROFESSIONAL EXPERIENCE
Nations Bank College Park, GA
Call Center Customer Service Representative June 1993- June 1996
Responsibilities included: Answer incoming calls
Answer questions about customers’ checking and savings accounts
Replace lost or stolen bank cards
Process and determine refunds to customers
Review accounts determine fraudulent activity
PROFESSIONAL EXPERIENCE
Nations Bank College Park, GA
Account Processor May, 1988- May 1992
Responsibilities included: Processed 27 commercial business accounts making up to four (4) deposits a day into each account.
Checked invoices, inventory records, sales slips, and check stubs for accuracy
Processed by interpreting instructions for each individual account
Insured that each accounts deposit balance accurately compared to the statistical report
Effective, efficient and timely sorting of incoming mail into the appropriate lockbox
REFERENCES
1. Lisa Murray-Muhammad
Georgia Building Authority
Email: ****.*****-********@***.**.***
2. Rhonda Lofton
Fulton County – Payroll & Insurance Division
Email: ******.******@**************.***
Contact this candidate