Customer Service Special Education

Benjamin E. Rubay

**** **** ********** *** ***. *, Fayetteville, AR. 72701

Email: ********@****.********.*** Phone: 479-***-****

Administrative Skills:

Team leader for 20 co-workers on verification specialist tasks

Classroom management of students K-12th grade, special education support

Guidance counselor for 40 to 60 adolescences structural behavior

Computer Skills: Microsoft Office, Excel and PowerPoint, type 40 wpm, with 10 key experiences

Education/

Military: California State University Bakersfield Bakersfield, CA

B.A. Political Science 2007

Brandman University- Quarter Units: 42; GPA: 3.917 California

Master’s Credential Program for Mild/Moderate Special Education 2009-2011

Experience:

Sub Teach- Arkansas Fayetteville, AR

Substitute Teacher 9/14- Current

Implement lesson plans from classroom teacher; provide a safe and structured environment that supports each individual’s skills and abilities; the use of effective and efficient communication with students, parents and the administration

Serco Incorporated Rogers, AR

General Clerk III 9/13- 9/14

Complex issue analysis and verification on scanned documents, data tracking, research and electronic filing system, maintained timelines and initiated client contact with HIPPA standards while using professional telephone etiquette

California Substitute Teaching Permit California

Substitute Teacher/ Paraprofessional 1/10 - 5/13

Facilitated teachers’ plans with the use of timelines, followed administration policies and procedures for students’ safety, while using software presentation for instruction

Kern County Probation Department Bakersfield, CA

Juvenile Correction Officer 10/07- 7/08

Reviewed, documented, and manually filed records, scanned health records and transcribed data into computer program, supervised, counseled and instructed individuals daily behavior

Starbucks Coffee Company Lebec, CA

Sales Cashier 7/05 - 7/06

Demonstrated excellent customer service and point of sale with efficiency; effectively provided the product with care and precision

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