Customer Service Skills

Bongais, Irish M.

Contact Details

Address : #*** ****. **** *****, *** Pascual, Batangas

Mobile No. : +639**-****-*** / / +639**-****-*** /(043-***-****

Email : ************@*****.***

Personal Particulars

Age : 30 yrs old

Date of Birth : 8 March 1985

Nationality : Filipino

Gender : Female

Marital Status : Married

Passport No. : XX4892656

Qualification

Qualification : Bachelor's Degree

Field of Study : Information Technology (Hardware/Software)

Major : Information Technology

Institute/University: Batangas State University

Graduation Date : April 21, 2006

Experience

Experience Level : 7yrs (February 2007 – March 2014)

Employment History

Company Name: Advanced Contact Solutions Inc., (ACS)

Position Title : Technical Support Representative

(5 months experience)

Industry : Technical Support

Inclusive Date : December 16, 2013 – April 2014

Company Name: TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC.

Position Title : Customer Service Associate/Subject Expert Matter/

Client Care Support

(4 years’ experience)

Back office staff / Administrative Assistant

(6 months’ experience)

Industry : Customer Service/Billing Solution/Payment Transaction

Inclusive Date : September 12, 2008 – January 31, 2013

Company Name : STAR APPLIANCE CENTER INC.

Position Title : Inventory Clerk/Office Clerk

Industry : Sales/Marketing

Inclusive Date : February 21, 2007 – August 13, 2008

Company Name : BANGKO KABAYAN IBAAN RURAL BANK INC.

Position Title : Office Clerk/Customer Service Associate

Industry : Banking/Financing

Inclusive Date : December 21, 2004 – May 31, 2005

Job Function:

1.Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

2.May be required to work in one or multiple queues/skill sets over various customer contact channels.

3.Responsible for improving customer retention through programs and service provided to the customer.

4.Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

5.Continually maintain working knowledge of all company products, services and promotions.

6.Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.

7.Organizing customer files and documents.

8.Conduct supports for the client with the product needs and availability.

9.Processing payment transactions and updating the customer’s account.

10.Filing documents and assisting the administrative officers.

Skills

Skill Years of Exp Proficiency

Multi-tasking and customer handling - service skills 3 Advanced

Knowledge in Networking, Webpage Design using

Macromedia Flash and HTML 3 Advanced

Advanced knowledge in using MS Office Applications 3 Advanced

Basic programming application knowledge,

MS-DOS application 2 Intermediate

References

Name : Jaypee Atienza

Relationship : Supervisor/Team Leader

Company : TeleTech Customer Care Management Phils.,

Job : Team Leader

Phone : +639**-****-***

Name : Valerie Ann F. Sager

Relationship : Branch Store Manager

Company : Star Appliance Center Inc.

Job : Branch Store Manager

Phone : (043-***-****/784-0286

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

IRISH M. BO NGAIS

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