Customer Service Data Entry
Resume:
BRENDA L. WILLIAMS
Austell, GA *****
**************@*****.***
SUMMARY
Experienced Financial Service Professional with extensive experience in the banking industry. Highly skilled in Data Entry, Customer Service, Reconciling Accounts and problem solving. Knowledgeable of Microsoft Office Suite. Capable of working independently or in a team environment.
PROFESSIONAL EXPERIENCE
WELLS FARGO BANK N.A., Atlanta, Ga. 1999 – 2014
Accounting Clerk / Operations 2011-2014
Researched and adjusted discrepancies on customer accounts.
Reconciled and rebalanced customer deposits as needed.
Created correspondence to other Financial Institutions and the Federal Reserve. Complied reports to track production and transfers to other departments.
Ordered and pulled reports for verification purposes to ensure prompt and efficient adjustments.
Knowledgeable of Fraud and Non Negotiable Item
Earned reputation for willingness to help others in meeting departmental goals.
Service Consultant / Customer Service Representative 2007-2011
Assisted internal & external customers with various account issues and information on services offered.
Handled daily reports to confirm account balances to avoid negative customer impact.
Logged in all calls into a PC based system.
Operations Specialist II 1999-2007
Resolved customers adjustments using research to determine source of error and reconciling accounts as needed.
In constant contact via telephone and written correspondence with other financial institutes and internal departments to make adjustments when needed to avoid negative customer impact.
Professional Skills:
Data Entry
Accounting
Customer Service
Microsoft Office Suite / Document Imaging
10 Key
Able to multi-task in a fast paced environment
EDUCATION:
George Westinghouse Vocational and Technical High School
Brooklyn, NY
SCHOOL OF COMPUTER SCIENCE, New York NY
Certificate of Completion for Word Processing, Data Entry & Accounting
VOLUNTEER:
USO
Special Olympics
Mt Gilead Baptist Church – Sister 2 Sister Mentoring Program
Mt Gilead Baptist Church – Financial Secretary
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