John Wiley

*** ****** **. - *******, ******** ***68 - 816-***-**** - acqgcj@r.postjobfree.com

Hands-on, data driven Senior Manager skilled in identifying opportunities and implementing plans which achieve organizational goals and exceed internal and external customer expectations. Specific expertise in:

Training, Team Building, Customer Satisfaction, Supply Chain Management, JIT, Auditing,

Lean / 6S, Problem Solving/Root Cause, Gemba Kaizen, PFMEA, Goal setting/attainment, Documentation

ISO 9000 series, TS 16949, AS9100 / 9120, ISO 18001 / 14001 / 13485, QS-9000, FAA Requirements, NADCAP

RTI International Metals, Sullivan, Missouri 1/2011 – 12/2014

Value added metals supplier to Aerospace, Commercial, Energy and Medical

Group Quality Assurance Manager North American Distribution (2 California, 1 Connecticut and 1 Missouri facility)

Developed and implemented Distribution Group’s quality management system. Attained Third Party Registration.

Righted “worst site’s” performance. Now recognized as top performer. Boeing Gold supplier and Lockheed Achievement Award.

Wrote qualification plans, performed risk analysis, developed inspection plans, trained staff to inspection methods

Lead auditor for corporate internal audit process, provided problem resolution, developed KPI/Management Review reporting.

GKN, St. Louis, Missouri 2008 – 2011

Aerospace composites and metals manufacturer

Quality Specialist III

Lead Auditor for NADCAP, Product, Process, Surveillance audits. Team with customer to perform Product/Process assessments. Team with DCMA to perform OV assessments.

Verify corrective action implementation, work with operations to achieve compliance and promote continuous

improvement. Most audits completed, consistently achieved highest ratings, credited for most “home runs”.

Polytainers Inc., Lee’s Summit, Missouri 2006 – 2008

Injection molded plastic containers for dairy products

Quality Assurance Manager

Reduced inspection documentation time 15% by replacing hard copy method with database and computer distribution.

Eliminated 50% of weekly OT through cross-training and re-alignment of test responsibilities.

Used Gauge R & R analysis to identify data flaws. Used SPC to identify process variation.

B/E Aerospace, Lenexa, Kansas 2002 – 2005

Supplier of oxygen and galley products to the Aerospace industry and FAA Certified Repair Station

Quality responsibility for Machine Shop, Fab Shop, Assembly and Repair Station

Quality Assurance Manager

Wrote Quality Manual, Level II procedures and Level III work instructions needed to document Quality Management System, achieve ISO/AS9100B Third Party Registration (Feb 2005) and maintain Customer and FAA compliance. Quality Manual recognized by Third Party Registra as “Best Practice”.

Facilitated Lean initiative to improve efficiencies and developed AQL, Corrective Action and NCR databases to go paperless. Recognized by Third Party Registra as “Best Practice”.

Determined KPI’s and implemented continuous improvement initiatives to achieve Boeing’s D1 to D6 transition.

Improved new product certification success 75% by implementing FAI process. Included providing Test personnel and DMIR training, test protocol improvements and coordination of Reliability Lab, Test and DMIR

activity.

Worked with Engineering and Process Engineers to develop assembly fixtures, determine critical sequence and in-process inspection (initiated PFMEA and Control Plans). Reduced first time test failures by 88%.

As Lead Auditor, identified areas of non-compliance and led corrective action efforts. Taught internal auditing to support staff.

Partnered with suppliers to clarify expectations and improve test capabilities. Developed and implemented methods to monitor and rate supplier performance.

Productivity Improvement Centre, Oshawa, Ontario Canada 2001 – 2002

Provider of Quality Services

Consultant

Contracted to General Motors for providing third party containment and process verification at supplier facility to prevent defect escapes.

Contracted to Ford Motor Co. to ready start-up facility for TS 16949 Registration. Provided detailed gap analysis to identify areas of risk, determined variance from established corporate procedures and directed mitigation. Wrote Quality Management System procedures. Trained hourly and staff to procedures.

Lear Corporation, Liberty, Missouri 1999 – 2000

Tier-one seat complete supplier to Ford Motor Co.

Operations Manager (1 year) (included Plant Management responsibilities)

Retained to ensure smooth transition of contract from Johnson Controls to Lear. Required maintaining delivery and quality ratings and achieving Third Party Registration.

Provided management to production staff of 225 union employees to ensure production demands were met to achieve 100% in-sequence delivery.

Reduced manning by 30% and improved efficiencies through Kaizen events for line balancing and variation reduction.

Improved first run capability by 40% through problem identification, pushing problem up stream and problem resolution (8D, Poka Yoke, Kaizen).

Ensured success of new program launch by utilizing APQP and PPAP tools.

Developed method to monitor production output against “pull” to ensure meeting delivery requirements.

Facilitated efforts to achieve ISO/QS-9000 Third Party Registration (May 2000).

Quality Assurance Manager (6 months) (included Plant Management responsibilities)

Lead efforts to achieve site approval by meeting Customer’s Supplier Quality and QOS requirements.

Led Kaizen, Poka Yoke and Design for Assembly activities to prevent escapes and maintain <100 PPM quality goal.

Johnson Controls, Liberty, Missouri 1994 – 1999

Tier-one seat complete supplier to Ford Motor Co.

Quality Assurance Manager (included Plant Management responsibilities)

Recruited based on previous working relation with Plant Manager and Corporate Purchasing. Tasked with attaining site approval and resolution of quality issues that resulted from a problem filled plant start-up.

Objectives must be met within one year.

Developed and implemented Supplier Quality and QOS compliant quality system attaining Q1 in 6 months. Received Johnson Controls’ Chairman Award for receipt of the highest score ever earned by one of their Automotive System Group plants.

Drove problem resolution efforts to attain 100 PPM status. Received Ford’s Supplier of the Month award for problem resolution efforts. Incorporated APQP, PPAP and MSA into quality system. Implemented SPC and Gauge R & R initiatives. Used Kaizen (certified trainer), Poka Yoke and Design for Assembly activities to prevent defect occurrence and led Lean initiatives to eliminate waste. Received Johnson Controls’ Merit Award for exceeding Customer expectations.

Facilitated efforts to achieve ISO/QS-9000 Third Party Registration (Apr 1996). First facility in Johnson Controls’ Ford platform to attain certification.

As lead auditor, identified areas of non-compliance and led corrective action efforts. Taught internal auditing to

support staff.

Met with customer to resolve issues, wrote Control Plans and PFMEAs, provided training, internal auditing and direction to sister plants where they had failed to get Control Plans and PFMEAs accepted, problems resolved or attain ISO/QS certification. Looked to as benchmark plant and product/quality system authority.

Assisted start-up of cut & sew plant located in Mexico.

EDUCATION

Kansas State University Manhattan, Kansas Bachelor of Architecture

Minors: Business, Industrial Technology, Math

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