Customer Service Manager

Professional Summary

Skills

Work History

STEPHANIE WILLARD

**** *** *** *****, ********, TN 37022 • Cell: 615-***-**** • ********************@*****.***

Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer

service is essential to retail success. Dedicated Store Manager with more than 14 years in store management.

Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store

sales. High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone

stores.

Excellent customer service skills

POS systems

Merchandising

Bank deposit procedures

Goal-oriented

Detail-oriented

Strategic thinker

Staff training and development

Opening and closing procedures

Customer-oriented

Staff training and development

Team oriented

Value ?customer input

Self motivated

General Manager, 12/2003

Shadow Warrior Military Surplus – Castalian Springs, TN

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Managed staff and sales associates.

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Hired, trained and evaluated personnel in sales and marketing.

Examined merchandise to verify that it was correctly priced and displayed.

Planned budgets and authorized payments and merchandise returns.

Completed profit and loss performance reports.

Generated repeat business through exceptional customer service.

Owner,

Locked and Loaded Guns & Ammo – Castalian Springs, TN

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and displayed.

Planned budgets and authorized payments and merchandise returns.

Trained and developed new associates on POS system and key sales tactics.

Generated repeat business through exceptional customer service.

Owner, 02/2001 to 09/2003

Shadows Design Flower and Gift Shop – Castalian Springs, TN

Receiving Manager, 08/2000 to 01/2001

Menlo Logistics – Lebanon, TN

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the warehouse

Education

Additional Information

Hired, trained and evaluated personnel in Receiving and quality control

Scheduled and led weekly meetings for all employees.

Reported to the district manager regarding all quality and staff issues.

Trained and developed new associates on POS system and new equipment.

Forklift trained.

Shipping Supervisor, 08/1995 to 08/2000

Nortel Networks – Nashville, TN

Promoted from Warehouse associate to Shipping Manager within 2 years.

Interviewed job candidates and made staffing decisions.

Managed staff 25 warehouse associates.

Assigned employees to specific duties to best meet the needs of the store.

Hired, trained and evaluated personnel in warehouse procedures.

Reported to the district manager regarding all warehousing and staff issues.

Trained and developed new associates on POS system and key sales tactics.

3 years inventory exempt 99.8 % accuracy

1 year travel to Boston Massachusetts ?working on IT project to integrate systems of new company buyout.

High School Diploma: 1990

Smith County High School - Carthage, TN

Fully vetted by the TN and Federal Government in order to acquire a Federal Firearms Liscence.

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