Customer Service Sales
Resume:
El Monte, CA *****
Tel: 626-***-****/626-***-****
E:******.*.***********@*****.***
Sandra S. Burdette
Customer Service Associate
(Retail, Call Center and Office)
Objective
I would like to obtain a customer service position and/or clerical position in the San Gabriel Valley area. I have worked in retail, call centers and banking. Also, I have had jobs that required one on one care that focused entirely on caring and being responsible for the wellbeing of a client. During the several years of my work experience in customer service, I have acquired the opportunity to learn creative and effective ways to problem solve, achieve sales goals and provide customer satisfaction.
Experience
03/2013–06/2013 Johnson Residential, Inc. West Covina, CA.
Direct Care Staff
Duties included redirecting clients using positive reinforcement.
Helping clients reach daily goals.
Responsible for charting, completing activity and incident reports.
Food preparation and housekeeping.
Assist residents with personal hygiene and healthcare needs.
CPR/First Aid, Crisis Intervention, and Medication certification.
10/2012–12/2012 KMART/Sears Corp. Covina, CA.
General Merchandiser/Floater (Seasonal)
Stocking, cashier, customer service and sales.
Floater working in all departments throughout the store.
Closer responsible for returns and clean up.
03/2008–09/2010 Cambrian Homecare, Inc. Long Beach, CA.
Caregiver
In home caregiver for elderly and disabled clients.
Light housekeeping and food preparation.
Medication reminders and companionship.
02/2010–08/2010 Salvation Army Thrift Store Covina, CA.
Cashier/Floater
Cashier, general merchandiser, and sales.
Responsible for returns and store clean up.
10/2009–12/2009 Barnes and Noble, Inc. West Covina, CA.
Bookseller/Floater (Seasonal)
Customer service and cashier.
Promotion of Holiday specials and sales.
Stocking and store maintenance.
Education
2009–2010 United Education Institute El Monte, CA.
Medical Assistant Program.
Completed four modules.
1996-1997 Rio Hondo College Whittier, CA.
Major: English Literature
American History, Native American/African American Studies
Child Development and Music.
1983-1985 Woodrow Wilson High School Los Angeles, CA.
General High School Curriculum/Major: English
Awards in Drama and writing.
Member of Senior Choir.
Graduated with Diploma in top 10% of class. 3.5 GPA
References available upon request.
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