Manager Sales

Kate Gonzalez

**** **** ******* **. #*** Cell: 617-***-****

Huntersville, NC 28078 ***************@*****.***

Executive Profile:

Results focused, creative thinker with strong execution skills and deep business acumen offers 15+ years of human resources, organizational development, resource management consulting and territory development support. Proven track record of developing business solutions by partnering with and leading others. Dynamic connector of people, ideas, solutions and results.

Professional Experience:

The North Highland Company-Charlotte, NC 08/2014-5/2015

Resource Manager

•Proactively maintains strong understanding of local market needs, business strategy and objectives and operational norms and culture to achieve the right staffing and utilization mix.

•Supports the Business Management and Market Leads in defining the market operations strategy, including recruiting and utilization targets, forecasts, budgeting, and driving resource related metrics; collaborates with the Talent Acquisition team to execute recruiting strategy.

•Establishes and manages staffing and resource related processes in line with the company standards while maintaining flexibility for local markets.

•Manages staffing and resource management across assigned market, including unassigned resources, utilization management, affiliate management, and routine staffing decisions. Expedites exceptions to the Market Leader for resolutions.

•Develops and maintains resource and utilization forecasts and planning.

•Works with client team to maintain staffing visibility and align resource and account needs.

•Responsible for supporting activities to grow our consulting resources, sustain recruiting and streamline resource management operations.

•Experience visualizing dependence on contractors and recruiting in total staff counts, and visualizing usage by title and major skill groups.

Retail Business Solutions-Charlotte, NC 07/2013-Present

Corporate Recruiter

•Recruiting candidates for all levels including: Merchandising and Planning, IT, Store Management, Finance, Human Resources and e-Commerce.

•Partnered with managers to anticipate and meet the evolving needs of their

business to deliver best talent within their organization.

•Forecasted and developed plans for key staffing initiatives.

•Managed full cycle recruiting process to meet the various staffing goals across all levels

within multiple business units.

•Worked with hiring managers and interview teams to ensure job requirements and

expectations are clearly understood and candidates are assessed against appropriate

criteria (Profile XT Assessment).

•Developed strong relationships and partner with hiring managers, business leaders and HR.

•Tracked and reported key metrics designed to measure and predict staffing activity.

•Followed up with the respective hiring managers and candidates to ensure timeliness

of recruitment process.

•Actively participated in all staffing related activities and engage in cross functional projects.

St. John Knits- Boston, MA 06/2010-9/2012

General Manager

•Representing world-class designer product with integrity while increasing brand awareness.

•Achieved profitability for the boutique to first place ranking in division-first time in over five years.

•Revenue generation with enhanced productivity.

•Manpower planning and developing recruitment plans.

•Plan and developed incentive programs for sales team. Conduct performance appraisal of sales team.

•Led sales calls with team members to establish customer retention goals.

•Provide effective P & L management.

•Responsible for the development and execution of business plans, including sales & marketing plans.

•Monitored customer preferences to determine focus of sales efforts.

•Ensured product assortments met store profile – seasonal input on buys for store.

•Managed store execution in accordance with the company's visual and operational standards.

•Successful planning and event execution-Partnered with Fashion Week Boston, Junior League and Dress for Success, while featuring brand in key fashion editorials and high profile events.

•Represented the brand in appropriate hotel, tourism and business associations.

Oilily -Chestnut Hill/Boston, MA 02/2009-06/2010

Northeast District Coordinator

•Promotion from General Manager to District Coordinator within five months of hire.

•Extensive travel to reconfigure and recruit for area stores.

•Analyzed employment-related data and prepared required reports.

•Responsible for HR/Administrative functions such as benefits, payroll and compliance procedures.

•Employee onboarding, orientation, and exit processes.

•Managed employee status payroll changes.

•Single point of contact for all people related issues.

•Handled compliance both state and federal.

•Maximized gross profits through strategic product pricing with corporate partners.

•Established and controlled operational budgets, conducted regular meetings to communicate sales goals, and report financial figures to corporate office.

•Developed reports on manager reviews, monthly HR and quarterly training results.

•Spearheaded a training enhancement exercise aimed at developing personnel across the organization. Aligned training agendas to match organizational needs while yielding an increase in training attendance by 26%.

•Assisted management with presentations for business reviews and communications meetings.

•Communicated organizational goals for employees and explained the strategies for the same.

•Created new employee self-evaluation forms focusing on performance, competencies, engagement and development.

•Developed training modules for sales executives.

La Perla-Boston, MA 02/2003-02/2009

General Manager

•La Perla ambassador in the Boston community.

•Formulate and implement highly effective sales management plans with corporate planning team.

•Reduce shrinkage to ensure optimum profitability.

•Coordinating and enforcing all policies and procedures with focus on loss prevention

•Manage stock levels and make key decisions about stock control following Company's procedures.

•Weekly leadership calls with corporate partners.

•Managing, guiding, recruiting and leading a successful sales team.

•Revitalize and merchandise store to create unique boutique environment.

•Maintained awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry.

•Responsible for boutique collection orders twice yearly in New York City.

•Replenishment of product and transfer requests.

•Reputation for providing unrivaled customer service and exemplary staff leadership.

•Implemented catalogs and samples in VIP hotel rooms.

•Assisted with two motion picture filming events in boutique and consistent media coverage.

•Monthly in store sponsored events and silent auction contributions for local charities.

•Successfully planned and executed a high profile fashion show with Arturo Photography Studio & Boston Intercontinental Hotel featuring La Perla F/W 2008 RTW and Lingerie Collections.

Technical Experience

Proficient in MS Office (Demonstrated knowledge and use of Excel and Outlook) Microsoft Word,

Ecommerce (i.e. Blue Martini), SharePoint, Taleo and Bullhorn.

Education

Associate of Arts, Merchandising Management, 1999, Bay State College, Boston, MA.

Emphasis in Human Resources

HR Management Certificate

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