KELLI JO BLAIR

**** ***** ******* **** **, Kennesaw, GA 30144

Ph: 706-***-****

acqgak@r.postjobfree.com

Professional Summary

Service-oriented Assistant Sales Manager with 10+ year service environment background. Core competencies include excellent Microsoft Office skills, coordinating a shared department calendar, and managing and creating a schedule for 25+ employees as well as excellent written and oral communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Exceptional customer and personal service skills

Service orientation

Coordination of team members

Judgment and decision making

Time management

Critical thinking

Strong Microsoft Office skills

Experience

Personal Banker I Oct 2011 – Present

Bank of North Georgia, a division of Synovus Bank – Kennesaw, Ga

Actively marketing bank products and services to customers within the branch

Closing sales by engaging prospects in new or enhanced banking relationships and to reach monthly goals

Demonstrating solid working knowledge of bank products, services, policies, and procedures

Identifying cross-selling opportunities through customer profiling and needs assets

Individualizing the bank’s suite of services and products to meet each customer’s specific needs

Performing changes of address

Providing access to safe deposit boxes

Updating customers with information on deposit accounts, rates, service charges, restrictions, and other relevant information

Following established procedures for new checking accounts by obtaining and completing the appropriate documentation

Working with the branch manager and tellers to ensure appropriate lobby management

Performing Teller and Head Teller tasks as needed

Coordinating the branch’s calendar via a shared Microsoft Outlook calendar

Representing the branch on the Team Activities Committee

Updating the branch’s list of customers’ birthday, mailing birthday cards, and recording them in S-Link

Operations Specialist I Oct 2010 – Oct 2011

Synovus Financial Corp – Columbus, Ga

Supporting the Manager of Deposit Services with all functions pertaining to different divisions under Synovus Bank

Analyzing scanned documents (i.e., new or updated retail and commercial signature cards, stop payment requests, commercial account resolutions, address change requests) to ensure the documents are filled out correctly and reflected accurately in Synovus’s databases

Ensuring compliance documents (i.e., resolutions, money services business checklists, and internet gambling forms) are accurately documented and maintained as needed

Assisting with official check support by placing stop payments and voiding checks

Teller II Sept 2006 – Oct 2010

Columbus Bank and Trust Company, a division of Synovus Bank – Columbus, Ga

Setting the tone of the branch by creating an atmosphere of friendly trust while protecting the bank’s and customers’ assets

Helping customers with various banking needs by performing routine tasks

Working with the branch capture equipment

Actively working with the Recycler Bill Unit

Performing Head Teller and Personal Banker tasks as needed

Managing the branch and specialty supplies required for Risk Management

Scheduling Saturday coverage for the branch

Achieving monthly threshold goals

Head Waitress Sept 2001 – Sept 2006

Country’s Barbecue – Columbus, Ga

Managing the second shift front-of-the-house staff of 25+ servers, hostesses, and cashiers

Overseeing training of front-of-the-house staff

Creating the weekly schedule for front-of-the-house positions and catering needs

Providing exceptional customer service

Balancing the registers nightly and making bank deposits

Knowing and understanding the menu and any changes made to it

Handling customer complaints

Setting up, serving, and cleaning up caters

Performing and overseeing closing procedures in an efficient manner

Opening and working in front-of-the-house positions as needed on the first shift

Education

Master of Human Resource Management Dec 2014

DeVry University/Keller School of Management – Addison, Il

MBA: Hospitality Management Oct 2013

DeVry University/Keller School of Management – Addison, Il

Bachelor of Science: Business Administration May 2010

Columbus State University – Columbus, Ga

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