Sales Customer Service

Deidra Gibson

*** **** **** **., *******, IL ****6

******************@*****.***

312-***-****-mobile

PROFESSIONAL PROFILE

Accomplished and results-driven professional with over eight years of experience in Property

Management and Real Estate Sales. Extensive expertise in residential and new construction

projects. Highly experienced in developing ongoing business relationships with builders, lenders,

bankers, investors and members of city government.

Specialized experience that involve performing a wide variety of administrative office duties and budget estimates preparation. Effectively performs activities and utilizes organizational and leadership skills to accomplish various property management objectives and achieve strategic sales goals. Impeccable customer service and new business development skills, proven ability to build high functioning performance teams and managing staff.

Chicago Association of Realtor Chicago, Illinois Licensed Real Estate Broker

PROFESSIONAL EXPERIENCE

PHJ Properties Chicago, IL 2006-Present

Assistant Property Manager

•Manages Multifamily residential complex portfolio including responsibilities for leasing, sales, and marketing

•Administers a $700,000+ monthly budget

•Increased annual sales by 50% in 1 year

•Overseen numerous multi-million dollar renovation projects, as well as new construction projects, turning numerous Class C properties to Class B residential properties

•Assists in the development of operating and capital budgets

•Strong verbal and written communication skills, excellent organizational and time management skills, self-directed with a strong sense of ownership and the ability to interact with all levels of management

•Develops strategic marketing and sales plans to maximize profitability

•Prepare a variety of material, including letters, tenant newsletters and reports

•Coordinate payroll reporting activities

•Compile data and prepare recurring special reports

•Analyze and approve invoices for payment

•Process requisitions and track to expenditures

•Establish, maintain, track and report items traffic and wait list

•Acts as liaison to the legal team, accounting team and lenders

•Reviews and process resident rental applications for move-in/move-out in accordance with Fair Housing requirements and PHJ Properties policy/provide welcome package, keys, coordinate move

•Maintain Tenant Information database/responsible for day to day tenant calls

•Leads tours, respond to telephone calls, all email inquiries, generate qualified traffic, preparing lease packages, convert the call to an on-site appointment, ensure models, vacant units and common area meet readiness standards on a daily basis.

• Prepares management reports monthly and quarterly

•Manages rent collection and eviction processes/ by assuring collection of all rent on time and assess late fees on collections.

•Maintain all resident and vendor files ensuring accuracy of all paperwork and documentation

•Negotiates contracts with vendors

•Collect and accurately post rent and other revenue payments, late fee, damages, parking fees, etc. serve legal documents and process and supervise all eviction proceedings.

•Process all invoices received in a timely manner and in accordance with company policies

•Schedules all maintenance activity and bids contracts for services in compliance with Owner

•Standards /solve problems involving residents, personnel, finances, equipment failure and emergency situations, maintain exceptional customer services to current residents

•Facilitate workshop, trainings and supervises support staff including maintenance, groundkeepers, porters, and made ready staff/oversee work by custodial crew/conduct weekly inspections with custodial Supervisor/coordinate access to property for contractors along with custodial Supervisor

•Coordinates and attends all meetings via conference calls or skype conferences

•Manages and participates in audits verifying occupancy data

Castle Keeper Realty/Baird & Warner Chicago, IL 2004-Present

Professional Real Estate Broker/Consultant

•Ranked in the top 5% producers in 2007

•Generated sales exceeding $4M; achieved top producer status in 2006-2007 with sales and real

•estate listings over $6M Generating a top producing team which ranked Rookie of the Year

•Oversees of strategic planning for project implementation and develops marketing strategies to

•support project structuring

•Implemented closeout program for developers and sellers

•Maintains exemplary network of business relationships as a result of extensive interaction

•and strong communication skills

•Performs ongoing due diligence activities through communication with city offices, third party

•consultants, and investors

•Participated on Baird & Warner Focus Development Board

•Multifamily Property Management working with numerous Class A++, Class A, Class B and Class C properties

VOLUNTEER EXPERIENCE

American Red Cross Chicago, IL 2001-Present

Assisted Blood Services Support Recruitment Team in reaching daily blood collection goals

Interviewed prospective donors while educating them about blood donations, eligibility guidelines, procedural information, and donor credentials.

EDUCATION

Johnson C. Smith University Charlotte, North Carolina, Marketing

Southern University Baton Rouge, Louisiana, Business Administration/Marketing

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