Customer Service Sales

Fabian Aviles

Strong Management & Customer Service Experienced

Hard Worker Team Player Can-do Attitude Loyal Committed Honest

Summary of Qualifications

-Dedicated and self-motivated individual offering a solid background in business management, with extensive hands-on experience in quality customer services, office administration, and business strategies. Trained to deliver the programs and processes necessary for success. Consistently produce results above client and employer expectation.

-Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proven record of achievement in reducing costs, streamlining operational efficiencies, and generating long term customer commitments through superior customer service.

-Highly trustworthy, discreet and ethical.

Skills & Work Styles

Bilingual (English/Spanish); Patience; Adaptability; Constant Learning; Communication; Active Listening; Coordination; Critical Thinking; Monitoring; Service Orientation; Social Perceptiveness; Time Management; Complex Problem Solving; Self Control; Dependability; Integrity; Social Orientation; Concern for Others.

Professional Experience

Office Manager: Resolve customer complaints and answer customer’s questions regarding policies and procedures. Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures. Provide employees with guidance in handling difficult or complex problems. Implement corporate and departmental policies, procedures, and service standards in conjunction with management. Train and instruct employees in job duties and company policies. Evaluate employee’s job performance and conformance to regulations and recommend appropriate personnel action. Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

Customer Service Representative: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customer’s problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products.

Loss Mitigation Officer: Help the homeowner or a division within a bank that mitigates the loss of the bank. Firm that handles the process of negotiation between a homeowner and the homeowner's lender. Work to negotiate mortgage terms for the homeowner that will prevent foreclosure, typically obtained through Loan Modification, Short Sale negotiation, and Short Refinance negotiation, Deed in Lieu of Foreclosure, cash-for-keys negotiation, a partial claim loan, Repayment plan, forbearance, or other loan work-out. Support to stabilize the risk of loss to the investor who is in danger of loosing there property/ investment.

Work History

01/2015 - Present Legal Assistant Accurate Noel Services Orlando, FL

10/2014 - Present Legal Assistant/Marketing Director The Rivas Law Firm Winter Park, FL

06/2013-08/2014 Loss Mitigation Officer Home Defense Law Group Orlando, FL

03/2013-05/2013 Sales Associate Dial America Orlando, FL

02/2012-10/2012 Contingency Legal Assistant Kaufman, Englett, & Lynd Attorneys Orlando, FL

01/2009-08/2012 Security Officer Bongo’s Cafe Lake Buena Vista, FL

08/2005-04/2007 Assistant Manager Orlando Business Center Orlando, FL

04/2003-09/2005 Sales Agent Supra Medical Supplies Orlando, FL

11/1995-06/2005 Sales Manager RTS Auto Sales Orlando, FL

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