Organizational Behavior Management
Resume:
*** *. ********* ****** **** Hwy.
APT **** Richardson, TX 75080
******.*.*@*****.***
Dear Hiring Manager,
I am writing to express my interest in a position. I have recently graduated with a Master’s of Science degree in
Organizational Behavior Management at Florida Institute of Technology. My primary interests are to find the
best opportunity to refine my skills and begin a relationship with a great company.
I believe that your organization has the ideal culture in which to achieve my goal of becoming a strategic and
diverse organizational leader. I am excited to work with a diverse team. I believe that this organization will
provide the experience necessary to challenge my problem solving and critical thinking skills. Additionally, I
believe I can continue to add to the diversity of your company’s staff.
My education at Florida Tech has prepared me to be successful at leading process improvement projects,
developing process maps, identifying disconnects, identifying and developing measures of importance to
clients, and developing materials necessary for managing process and performance changes using principles of
Applied Behavioral Analysis. I was a member of an Organizational Behavior Management group that has taken
on various process improvement projects at a local autism treatment center in Melbourne, Florida. Furthermore,
I have experience in developing cross-cultural workshop programs to improve cross-cultural competence,
conducting job analysis, training, and interviewing potential new hires.
I firmly believe that I will be an active member in the company’s collaborative, energetic, and intellectual
culture. I am eager to help customers address their concerns and excited at the prospect of working for your
organization. I would welcome any opportunity to discuss all available positions with you in person or via email
(******.*.*@*****.***). Thank you for your time and consideration.
Sincerely,
Devona Malone
Devona C. Malone
955 W. President George Bush Hwy. Apt 8206, Richardson, TX 75080
******.*.*@*****.***
Education
M.S Organizational Behavior Management
Florida Institute of Technology
B.A Psychology Baccalaureate Degree
Industrial/Organizational Psychology concentration
Business Management Minor
Florida Institute of Technology
Areas of Expertise
Applied Behavior Analysis Needs Assessment
Organizational Behavior Management Training
Behavioral Systems Analysis Performance Monitoring
Motivational Interventions Process Improvement
Executive Coaching Microsoft Office
Accomplishments
Improved medical record compliance by
Improved insurance records accuracy
by 65% (The Scott Center for Autism 40% (The Scott Center for Autism
Treatment) Treatment)
Loss recovery of over 900 unbilled Developed and implemented quality
assurance metrics for intake and
service hours (The Scott Center for
assessment processes (The Scott Center
Autism Treatment)
for Autism Treatment)
Increased billing entry from 90% to Developed a training systems for new
99%, equal to 40hrs per week (The team leads, resulting in 86%
Scott Center for Autism Treatment) improvement in task completion and
accuracy (The Scott Center for Autism
Treatment)
Developed training manual for Decreased time from first contact to new
maintaining quality assurance metrics patient appt. by 8 days (The Scott Center
(The Scott Center for Autism for Autism Treatment)
Treatment)
Increased the number of new patient Improved on time attendance to staff
intake & testing appt. by 40%, 50%, meetings by 65% (general school setting)
respectively (The Scott Center for
Autism Treatment)
Developed digital dashboard of quality
assurance metrics for gauging overall
organizational health (The Scott Center
for Autism Treatment)
Relevant Experience
May 2014- May 2015 The Scott Center for Autism Treatment Melbourne, FL
Clinical Services Provider
Performance & Systems Improvement Analyst
Team member of behavioral systems analysis and
performance management group
Jan 2014-May2014 Melbourne, FL
The Scott Center for Autism Treatment
Clinical Services Provider
Behavior Therapist
Implemented ABA therapy programs to clients &
presenting client progress
Nov 2013-Mar 2014 Melbourne, FL
Florida Tech Continuing Education Research
Project
Research team member/Data collector
Coding telephone calls for improvement for quality of
service in customer service technicians
Sept 2013-Feb 2014 Melbourne, FL
Lambda Labs
App/software developer
Systems Analyst intern
Developed knowledge transfer system for passing
projects to other engineers
Aug 2012-May2013 Melbourne, FL
Institute of Cross-Cultural Management
Training services specialized in cross cultural
competence for managing employees
Product and Development Team member
Developing training courses and workshop programs
for cultural competence and global leadership
Dr. Wildman’s Research Team
Aug 2012-May2013 Melbourne, FL
Focused on trust within interdependent work teams &
burnout in the workplace.
Research Team Member
Designing training outlines for data collection, testing
tools and materials for interdependent work team
research
Oct 2011-Nov2011 Melbourne, FL
Federal Bureau of Investigation
Research Assistant
Confidential research focused on finding relationships
within closed case files & Networking with FBI
officials
Character References
Will be provided upon request
Contact this candidate