TOSHA M. MILES, PMP ***** Cornith Way, Avon, IN **123

317-***-**** • acqg5y@r.postjobfree.com

Professional Summary

Proactive, customer-focused, team player with over 14 years of management experience in a variety of different environments.

Areas of Expertise

Leadership

Organization

Attention to detail

Time management

Flexibility

Problem solving

Relationship building

Written, oral, & interpersonal skills

PROFESSIONAL EXPERIENCE

BCFORWARD (CONSULTING FIRM), INDIANAPOLIS, IN 05/2014 to present

IT Project Manager, Client – Eli Lilly & Company

Manage several website projects for the Diabetes portfolio that align with Brand Team marketing strategies for product launches and website redesigns; collaborate with interdepartmental team including offshore resources

Create project documentation including charters, project plans, schedules and status reports

Support external vendors on project requirements and expectations

ROBERT HALF TECHNOLOGY (CONSULTING FIRM), INDIANAPOLIS, IN 11/2013 - 05/2014

Project Manager, Client – Westcon Group

Oversaw a variety of data and telecommunications projects for the Integration Lab and Logistics Center

Authored and managed custom Statements of Work and negotiated pricing for client bids

Processed contracts and invoicing for Bailment Agreements of Third Party Logistics (3PL) within Logistics Center

Delivered process improvement and documentation across areas of Integration Lab and Logistics Center

AOTMP, INDIANAPOLIS, IN 04/2013 – 07/2013

Engagement Manager

Responsible for ownership of client deliverables through promotion of AOTMP University’s Educational Services

Managed client relationships for Enterprises and TEM/WMM vendors

Generated and reported client and user reports on subscription services, activities, and progress

Aligned and leveraged client needs and projects with AOTMP’s telecom management intelligence and best practice experts

ROBERT HALF TECHNOLOGY (CONSULTING FIRM), INDIANAPOLIS, IN 07/2012 – 11/2012

IT Project Manager, Client – Covance

Managed Cisco VoIP phone system implementation for Call Center users which included working with external vendor to gather requirements, communicate design discussions, oversee user acceptance testing, training, and development

Directed project team members from the business, IT and external service providers; managed budget of $300-400K

Produced and maintained detailed project plan; completed project on time and within budget

CORETECH REVOLUTION (CONSULTING FIRM), INDIANAPOLIS, IN 06/2010 – 04/2012

Project Manager, Client- IU Health (Methodist, IU, Riley)

Managed OBI (Opportunity for Business Improvement) project for IU Health’s Clinical Engineering Department

Created and audited processes

Joined forces with Clinical Engineer resources to assist with gathering critical data pertaining to hospital systems

Managed Request for Proposal for a PACS (Picture, Archiving, and Communication System) solution for the Cardiology department and served as liaison between PACS vendors and IU Health for scheduling vendor demos, site visits, and question and answer sessions

Maintained timeline and critical dates for submission of RFP; interfaced between offsite consultants assisting with RFP

TOSHA M. MILES, PMP Page 2

CORETECH REVOLUTION (CONTINUED)

Client – Diagnotes, LLC

Created implementation plan package for startup company rolling out a new Healthcare software application to be marketed to hospitals and doctors’ offices

In House Services

Oversaw website delivery projects (basic and/or custom implementations) for small to medium businesses

Responsible for certifications attained by company (WBE-city and state, CCR, WBENC)

BCFORWARD (CONSULTING FIRM), INDIANAPOLIS, IN 01/2008 – 06/2010

Engagement Manager – Lilly GBIP Security and Services Project, Client - Eli Lilly & Company 01/2009 – 06/2010

Tasked with providing resources across three project engagements for local and offshore (St. Petersburg, Russia) locations

Recruited and retained highly skilled technology professionals

Maintained 99% Service Level Agreement monthly within each engagement

Increased monthly margin by 15% by implementing a transition plan geared to decrease monthly spend for BcForward

Established a program for innovative ideas and process improvements for vendors

Managed monthly P&L; assisted with contract negotiation and proposal writing

Project was based on a 3-year, $3 million contract

Lowered headcount but maintained resource availability through Russia

IT Project Manager – Lilly GM&R IT (Pharmacogenomics Informatics Project) 01/2008 – 01/2009

Worked collaboratively with development team which consisted of developers (on and offshore), quality, testers, and technical lead, as well as research scientists to deliver successful project results

Used Agile Methodology (XP) (Extreme Programming) to effectively deliver project objectives

Led team to win the Lilly Global Solutions Achievement Award for the progressive results the project delivered

AT&T, INDIANAPOLIS, IN 05/2000 – 01/2008

U-verse Channel Manager – Sales 01/2007 – 01/2008

Established and maintained strong relationships with peers, door-to-door representatives and external vendors by supporting day-to-day needs of AT&T U-verse and legacy product sales

Drove incentives and promotions to help increase monthly sales; worked in retail stores to educate customers about U-verse and drive U-verse sales; resolved customer issues and escalations

Project Manager 05/2000 – 01/2007

Managed, coordinated and implemented multiple small-to-complex CPE (Customer Premise Equipment) projects with budgets between $100K and $800K

Coordinated network projects providing installation and support with ISDN Prime and T1 service

Managed all project financials, including vendor relationships; negotiated timelines of project and project resources

Conducted internal, external meetings and status updates with customer and project team

Authored standard processes for implementing projects for AT&T team using a methodology consisting of design, process flow, architecture, software integration, test scenarios and implementation

Acknowledged with President’s Award for Outstanding Leadership in Project Management – 2007

Received Recognition Award for Value and Excellence (RAVE) from Women of AT&T – 2007

EDUCATION/COMPUTER AND TELECOM PROFICIENCY

Cosmetology License, Textures Institute of Cosmetology, Indianapolis, IN – May 2012

BS in Business Information Systems, Indiana Wesleyan University, Indianapolis, IN – 2002 - Cum Laude – 3.7 GPA

Computer proficiency: Word • Excel • PowerPoint • Project • SharePoint • Visio • Critical Chain • Remedy • SalesForce • SAP

Telecom experience: Cisco VoIP • Call Manager • Unity • various phone sets

ORGANIZATIONS/ASSOCIATIONS

PMI (Project Management Institute)

VOLUNTEER EXPERIENCE

PMICIC Programs Committee Member – 2015 - Present

Super Bowl Committee member for Community Impact Programs – 2011 – 2012

Homeowner Association Board Member (Vice President) – 2010 - 2011

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