Real Estate Sales

Roberta Olsen-Gudenkauf

***** * ** *****, ********, Az. 85310 602-***-**** ***********@*****.***

Career Profile

Motivated, personable business professional with successful background in sales, marketing, financial and business ownership. Accustomed to handling confidential records and financial documents and has demonstrated ability to multi task at all levels while remaining flexible. Excels in managing a client’s needs through a sales cycle while building and leveraging relationships to exceed goals.

Grand Canyon Title Agency Phoenix

Sales Executive, October 2014-May 2015

Marketing to Realtors to secure market share of open escrows.

American Express Phoenix

Business Advisor, Client Development 2010 – January 2014

Manage a portfolio of 500 geographically based clients through phone and email communication to grow spend Year to date closing 16.9MM in opportunities.

Grew top six accounts of top 100 across the group representing 9.4MM

Achieved top 5% ranking YTD 2012. Achieved ranking of #1 all year in 2011 exceeded goal by 5000%.

Demonstrated leadership within the team and chaired a Committee to identify and overcome suppression and surcharging issues across channels within Client Development.

Able to thrive in a challenging start up department and work independently while sharing best practices with peers.

Represented our team on the Underwriting committee to identify gaps in process and find ways to overcome spend enablement barriers.

Received the Centurion Gold award for top spend contribution and recognition from Susan Sobbot, President of OPEN, for results growing and enabling spend.

American Express

Business Growth Consultant 2007-2010

Responsible to maintain a portfolio of card holders to procure financial information for underwriting.

Explain and underwrite account to the card holder and influence remittance, while mitigating risk on behalf of the company. Utilize clear and articulate communication skills.

Handled high level escalations for the executive offices in New York as well as for the department.

Promoted to senior position on the team to assist management, run aging reports, monitor team portfolios and identify gaps in process for coaching opportunities.

Realty Executives, Phoenix, Arizona 2000-2009

Executed the sales skill set working for a 100% sales commission company. Fine tuned skills using newer technology and working smarter while remaining flexible to constant change.

Became a top producing agent receiving Presidents round table awards year after year. Increased production to internet based contracts and Multiple Listing Service implementations and paperless transactions.

Thrived in a time sensitive environment. I handled solicitation and marketing to my client base as well as developed a system to follow up with clients to ensure a strong referral base. Managed inventory of listings and researched new areas for development and new opportunities to penetrate

Branched out into some Commercial negotiations for rental and purchase as well as land contracts to balance out my knowledge base as well as diversify my clients.

Invested in my career to complete certifications and designations enabling me to better negotiate and have a deeper understanding of the principles of Real Estate in all facets of the industry.

Compliant with State licensing and Mortgage fraud awareness. Designations include ABR, CRS, GRI, E-Pro, and MRE.

Century 21 Phoenix, Arizona 1999-2000

Real Estate Agent responsible to acquire own clients, do presentations for listing of property, show buyers properties and facilitate the sale of homes, land and commercial real estate in all types of transactions.

Completed nationally approved specialized Real Estate classes resulting in designations of proficiency in different aspects of Real Estate.

Required to write, understand and explain a 17 page legal contract and subsequent addendums, loan status reports, appraisals, counter offers, inspections and AML compliance.

Built and leveraged relationships with Lenders, Property Inspectors, and Appraisers to consistently close escrows on time and smoothly.

Ole Olsen, Inc. Glendale, Arizona 1979-1999

Owned and operated a produce brokerage, transportation and distribution company servicing the 11 western states. Built the company from the ground up to 10MM revenue at its peak.

Purchased produce to resell at a profit sorted and delivered to order. Worked closely with local and state agencies to obtain interstate commerce licensing, bonding, permits for interstate transport, weight certifications, and implementation of driver training consortiums.

Produce division compliant with USDA regulations and inspection process.

Calculated estimated time of delivery for perishable shipments to wholesale markets across the West Coast and effectively manage drivers and routing to completion and signed bills of lading.

Thrived in a deadline driven environment.

Hired, managed and supervised interstate drivers, dock workers, warehouse and office personnel.

Established Standard Office Policies for hiring and adherence to procedures for employees.

Calculated rate structure per weight, container, mileage, FOB (freight on board) or LTL (Less than Load) standards and implemented in billing customers.

Worked closely with Insurance companies to ensure loss mitigation and minimizing risk factors, creating new standards of care for contingent cargo insurance and claims assessment within the transportation industry.

Education:

Associate Degree Glendale Community College. Glendale, Arizona

Real Estate Nationally Accredited Designations / Certifications ABR,CRS,GRI,MRE

Private Pilot Certificate 1991

Active Arizona State Real Estate License

References are available upon request

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