Customer Service Marketing

Issay E Gonzalez

***** ******* ***** **, *****, FL 33615

***- ***-**** *******@*****.***

OBJECTIVE

Obtain a position where I can maximize my marketing background, interpersonal skills and managerial abilities for achieving the company’s marketing goals in the best possible way.

QUALIFICATIONS

Bilingual (English and Spanish, fluent read and write in both languages )

Exceptional Analytical and Organizational skills.

Great ability to plan, develop and implement research projects.

Manages to establish and maintain cooperative working relationships with clients, staff, management and vendors.

Creatively and analytically to solve a day in and day out problems.

Exceptional ability to respond to information requests from management.

Ability to work independently or collaboratively with team.

Great level of computer literacy and advanced knowledge of Microsoft applications, including Word, Excel, Access and Powerpoint.

Outstanding Work Ethic, Detail-Oriented and highly Motivated.

EDUCATION

Wilmington University, New Castle, DE – Bachelor of Science in Marketing. (2008 – December 2012)

EMPLOYMENT HISTORY

Mediagistic, Marketing Associate (Temp), Tampa, FL (February 2015 – Present)

Assisted dealers with their marketing campaigns depending on their package. (Direct mail, billboards, radio, Valpak )

Analyze the data and discuss the results with our dealers after completion of campaigns.

Worked with the production department selecting and creating Postcards, billboards.

Worked with the media department making sure creative and schedule are accurate.

Made sure creative are co-op approved by corporate.

DOW Electronics, Marketing Administrative Specialist, Tampa, FL ( March 2013 – January 2015)

Worked closely with our dealers to develop new marketing campaigns. (Direct mail, billboards, radio, TV, events, kiosk).

Managed department budget to help new dealers with marketing campaigns.

Worked closely with multiples vendors to get the best price on campaigns for our dealers.

Implemented and developed strategies to target new retailers.

Analyzed competitors to evaluate their effectiveness on marketing strategies.

Worked closely with the sales department on current promotions at events and tradeshows.

Supported Marketing team in refining operational processed and procedures.

Assisted building marketing kits as needed for dealers.

Processed co-op claims for our retailers.

Explained co-op guidelines and co-op funds to our dealers.

Trained new hires within the marketing department and CRM

Port to Port International, Documentation Dept. Coordinator, New Castle, DE (November 2011 – January, 2013)

Made sure all necessary paper work is received on time from the customer service department before sent it to U.S Custom.

Worked closely with the Operations department to make sure all cars were correctly export.

Worked with the Marketing department analyzing the market for new customers.

Updated the database by feeding the reports of the activities.

Trained new hires within the documentation department.

Worked closely with U.S Custom to make sure we were in compliance.

Assisted with social media marketing efforts.

Agilent Technologies, Order Processing Agent, Team Lead, Wilmington, DE (March 2009- October 2011)

Responsible for placing order that arrived via email, telephonically or fax through the CRM system.

Assisted vendors with order inquiries.

Designed presentations and demonstrated the product on campaign promotions.

Help the marketing team in trade shows.

Educated vendors on current promotions with our company.

Responsible for Government Accounts order’s

HSBC Bank, Customer Service/Credit Representative, New Castle, DE (July, 2007 –February 2009)

Assisted customer with concerns regarding their credit card and promotions.

Educated customers on benefits, calculating any monthly finance, billing and insurances inquiries.

Credit applications approver.

Assisted new hires with training and procedures.

Contact this candidate