Customer Service Manager

L. JOHNSON

**** ******** ****. #**** ******* TX, 75043

469-***-**** **********@*****.***

Objectives

To obtain a position with a company that offers the potential for career growth and stability. With the opportunity to further my abilities in customer communications. I am looking for a challenging position that allows me to thrive in a fast paced environment with a team and/or an individual setting.

Skills

Proficiency in Microsoft Office, Customer Service, Data Entry. Production Planning/Scheduling, Bartender Label Manager. Filemaker and Cardfive as well as Card One data systems. Communicates effectively with team. Listens attentively to customer concerns

Experience

RECEPTIONIST/BILLING ASSISTANT 09/14 – Current

UPS MAIL INNOVATIONS

• Answering and routing calls to appropriate departments.

• Daily creation of driver routing/tracking logs.

• Process and scan all vendor and staffing invoices.

• Responsible for returning damaged and wrongful processed merchandise.

• Manage and update the daily supplies log

• Assist daily with billing audit logs.

• Provides feedback to customers regarding shipments and inventory

ASSITANT DATA PRODUCTION MANAGER 11/04 – 03/14

SIGNATURECARD

• Facilitated and oversaw daily schedules for data operations

• Creation and maintenance of all data files distributed to data operators.

• Processed card samples and data proofs for customer data verifications and approvals.

• Responsible for the data conversions for software compatibility.

• Managed and updated the daily log of production totals for the data department.

• Implemented new QC procedural changes for operators due to printing errors.

• Trained new operators to operate P310i encoding for minor adjustments and trouble shooting.

• Communication with production manager and graphic staff concerning print and or visual issues.

Accounts Payable Specialist 01/02 – 10/04

CITICARD

• Process 2000+ vendor invoices per month using 3-way match.

• Research and dispute invoice discrepancies to ensure timely payments and correct pricing.

• Address vendor and branch inquiries to avoid service interruptions or credit holds.

• Administer and monitor utility payment processing to ensure accurate and timely payments.

• Provide invoice automation and other project support to enhance processes and bring effective efficiency.

CUSTOMER SERVICE REPRESENTATIVE 08/00 – 11/01

GERYOUND

• Answered inbound calls related to customer travel inquires, such as departure/arrival times and lay overs.

• Assisted with planning of customer routes.

• Informing customers of all promotional offers for cost effective travel.

• Arranged travel for the hearing impaired.

Education

H. Grady Spruce

08/95 – 05/99

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