Customer Service High School
Resume:
Concepcion Jenkins
• 318-***-**** • 318-***-**** • ************@*******.***
**** * ********, ******, ********* 71203
Professional Summary
Highly ambitious [Job Title] with background in sales, marketing and advertising. Expertise in market analysis,
forecasting and client needs assessments.
Skills
Self motivated Stocking
Filing and data archiving System troubleshooting
Multi-line phone operation proficiency
Cash register operations
Customer service
Work History
Sales Associate 06/2010 to Current
Walmart Super Center – West Monroe, LA
Helped customers with questions, problems and complaints in person and via telephone.
Greeted customers and ascertained customers' needs.
Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchases.
Answered questions regarding the store and its merchandise
?phone maintenance
Work on computer
File contracts
Customer Service Representative 10/2007 to 03/2009
Accent Marketing – Monroe, LA
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [number] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Education
High School Diploma: 2002
Ouachita Parish High School - Monroe, LA
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