Administrator Customer Service

STEPHEN A. RITCHEY, BSE, PFP, MBA, ALM, LNFA

**** ****** **., *******, ** 76036

682-***-**** • ***********@***.***

EXECUTIVE-LEVEL ADMINISTRATOR

Nursing Home Administration • Assisted Living Residence Administration

Customer-oriented administrator with advanced expertise in driving expert operations and achieving ambitious financial objectives of nursing home and assisted living facilities. Highly skilled in team building, client relations, human resources, and cost containment. Administration experience complemented by a successful background in the finance sector and an MBA. Superb leadership skills highlighted by an exemplary service record as a war veteran and Officer in the United States Navy.

Nursing Home / Assisted Living Administration • Operations • Facilities Management • Budgets

Financial Management • Safety Compliance • Business Development • Team Building • Training

Program Development • Relationship Building • Client Relations • Human Resources

Customer Service • Cost Optimization • Capital Improvements • Project Management

Event Planning • Community Involvement • Policy / Procedure Development

WORK EXPERIENCE

THE VILLA AT MOUNTAIN VIEW, Dallas, Texas

Interim Administrator • December 2014 – April 2015

Increased ADC by 7.8% and skilled mix by 18.75% during my tenure. Delivered highest monthly EBITDARM for entire year. Completed two corporate wide initiatives with 100% staff participation. Updated state survey readiness book in preparation for both annual and CHOW surveys. Lead facility thru short notice HUD and UPL tours. Initiated and completed contract to facilitate student nurse clinical training in the facility with a local college.

PEACH TREE PLACE, Weatherford, Texas

Interim Administrator • January 2014 – March 2014

Led 54 bed facility dedicated to Alzheimer’s and related dementia’s thru Annual Survey and Life Safety Survey, with zero deficiencies Life Safety. Eliminated Agency staffing by recruiting, interviewing, hiring and orientating two key Nursing Management positions. Eliminated Direct Care Nursing OT. Increased census by over 8%, forcing a waiting list for potential admissions. For two consecutive months, decreased operating expenses, increased revenues and collections returning highest EDITDARMI for the prior 13 month period. Centralized nursing supply ordering, thus reducing expenses and reducing excess inventory.

TRINITY MISSION OF BURLESON, Burleson, Texas

Interim Administrator • September 2013 – November 2013

Requested by the Divisional VPO to assume responsibility of a challenged 120 bed skilled nursing facility in Burleson, TX. Provided leadership, mentoring and stability to a relatively new management staff. Delivered highest positive EBITDARM for the reporting period and highest for the fiscal year. Sourced, recruited, interviewed and hired a Respiratory Therapist to the staff. Cleared a six month backlog of resident, family and staff concerns. Addressed two TDADS complaint surveys with no tags issued

OAK CREST NURSING CENTER, Rockport, Texas

Administrator • April 2012 – February 2013

Director of all aspects of a 92 bed skilled nursing facility, including 20 female residents secured Alzheimer’s/Dementia Unit. Initiated training classes for CNA’s to alleviate staffing issues. In first quarter, delivered $133K above budgeted EBITDARM while maintaining staffing and operating costs under budgeted PPD. Completed upgrades to the heating and air conditioning systems.

TRINITY MISSION OF DIBOLL, Diboll, Texas

Administrator • August 2010 – March 2012

Director of all aspects of an 82 bed skilled nursing facility in Diboll, TX. Increased ADC from 63 to 67 by direct marketing to hospitals, physician practices and through community involvement and events. Lead the facility in achieving the highest number of awards during the annual company convention including: Wellness Award for Activities, Safety, Most productive Rehab Department, Business Office with lowest receivable days, highest total of Individual training hours, and marketing award. Received the Destiny Award as Runner-up for Facility and Administrator of the year (2010). Completed annual and life safety surveys deficiency free (2011). Through first quarter 2012, had highest profit in company among 59 buildings, many with larger census’ of $170K above budget EBITDARM.

MEMORIAL HEALTH CARE CENTER, Seminole, Texas

Interim Administrator • March 2010 – July 2010

Interim Administrator at Memorial Health Care Center, a 79 bed nursing facility in Seminole, TX. Developed from scratch and prepared annual budget in excess of $2.7 million. Reduced expenses by 5% during 4 month tenure. Initiated repairs to equipment inoperable for over 5 years. Increased census by over 6%.

WATCH HILL CARE AND REHAB, Westerly, Rhode Island

Administrator • December 2008 – May 2009

Commanded all operations of a 60-bed nursing home and rehabilitation facility in alignment with fiscal objectives and high quality-of-care standards. Oversaw safety initiatives, and ensured compliance with all federal, state, and local regulations. Managed annual operating budget of $300K+. Built a top-tier team by driving recruitment and training. Identified cost-saving opportunities across multiple departments, and implemented effective cost control strategies. .

Ranked #1 among 26 facilities for monthly RUG reimbursement rate, delivering a daily average of $555.

Slashed weekly outsourcing expenses for per diem nursing personnel by nearly 70% by expanding internal staff.

Exceeded budgetary objectives for 6 consecutive months by implementing effective cost controls across all departments.

UNITED METHODIST ELDER CARE, East Providence, Rhode Island

Administrator in Training • June 2008 – December 2008

Administrator-in-Training: Facilitated operations for an 84-bed skilled nursing and rehabilitation facility with a 112-room independent and assisted living campus while achieving intensive training program requirements. Performed departmental assignments for a comprehensive range of functions, including nursing, maintenance, housekeeping, dietary/food service, activities, social work, admissions, and the business office. Organized resident events.

Created a new employee orientation program in alignment with the Rhode Island Department of Health requirements.

Selected as an instructor for the Cultural Transformation LEAP (Learn Empower Achieve Produce) program.

Spearheaded a comparative analysis of competition within 5-mile radius to determine market position and identify opportunities for improvement.

NOTE: Additional career history includes a military career as a Gulf War Veteran and Officer. Specialties in Engineering, Logistics and Personnel in the UNITED STATES NAVY. Details upon request.

EDUCATION

Master of Business Administration in International Business

University of LaVerne • LaVerne, California

Bachelor of Science in Engineering

Oregon State University • Corvallis, Oregon

LICENSES

Nursing Facility Administrator • Texas

Assisted Living Residence Administrator • Texas

Preceptor Nursing Facility Administrator - Texas

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