Admin Assistant

Professional Summary

I am seeking a position that allows me to utilize my strong administrative and analytical skills. I am also a quick learner to gain any additional working knowledge and subject matter expertise in all areas that must be supported and required for this position. I desire to be a top-notch team player demonstrating value and building relationships to achieve outcomes; possess qualities consistent with creativity, innovation, collaboration and critical thinking. I am proficient in performing under stressful and changing circumstances while meeting aggressive deadlines.

Core Qualifications

Extremely Organized

Excellent Verbal and Written Communications

Leadership Management

Strong Administrative Skills

Certified Email Marketing

MS Word

MS Power Point

MS Excel

MS Outlook

Experience

Marketing Assistant Contractor

October 2013- July 2014

Create campaigns that align with company’s multi-channel marketing strategy and work with internal Marketing and Merchandising teams to formulate compelling content and unique design that drives customer engagement.

Design and conduct marketing training seminars for business owners

Created reference manual for North DeKalb Mall Community Garden derived from multiple farming requirement resources.

Provided administrative support as the company transitioned to new ownership which included deciphering internal office procedures to keep mall office functional through purchase transition.

Worked with Marketing Manager to create and distribute printed and digital monthly newsletters

Administrative Office Assistant / Receptionist

November 2007 to May 2009

ERA Realty

Act as a resource and liaison for Branch Communications and Technology support.

Provide administrative functionality for HR New Hire and Termination paperwork, Workday.

Serve as the Building and Facilities Management point of contact.

Perform administrative functions including, but not limited to, Branch Manager telephone coverage, business travel arrangements, file maintenance, Branch report preparation, and calendar maintenance

Marketing Communications Consultant

January 2005 - April 2015

Formulated communication cadence and testing strategies that increase lifetime value (LTV) from email subscribers through engaging social media marketing platforms and vendor product promotions.

Managed and scheduled workshop events.

Coordinated and scheduled travel arrangements for business owners.

Conduct seminars for small business owners.

Provide promotional support via press releases, social media and writing blogs as a contractor for small businesses and nonprofit organizations.

Developed processes to save time and money with internal business operations.

Provide administrative support which includes maximizing customer relationships.

Interfaced with vendors to communicate the needs of my management team.

Marketing Customer Care Coordinator Contractor

June 2004 to October 2007

Papa John’s Pizza Franchise – TNZ, Inc.

Design email-marketing campaigns to build a sales team to support TNZ’s new clients

(Major event facility in the Metro-Atlanta area)

Responsible for scheduling and implementing client base marketing program.

Developed product tracking manual to increase team sales accountability – (owner shared the manual with major client’s management team who then incorporated it with all of their vendors)

Conducted service, sales techniques and product training to diverse individuals and groups.

Instrumental in the success of this program by increasing pizza sales at new sales arena for the pizza franchise venture from $0 to over $500k in less than 3 years. The Papa John’s Pizza program is now national and can be seen at many professional ball game events.

Global Customer Support Manager

August 1999 to May 2003

MCI/WorldCom, Corporation

Worked with National Account Sales Team to develop new accounts and serviced ongoing corporate owned accounts billing over $1M per month. Consistently retained 100% customer base throughout my career.

Responsible for interviewing, hiring, and training new personnel.

Establish and design processes and documents in compliance with inter-company standards in support of global company initiatives.

Project managed and created a worldwide Internet billing automation to support the consolidation of a top Fortune 100 Company working with C-Level Decision Makers.

oRequired working with inter-company Business Development Teams, IT Developers and cross channel local/national/global customer interaction.

oRequired 45% travel nationally and globally.

Production Manager for telecommunications technical and procedural manuals for knowledge base service/sales software applications.

A /R Account Manager Systems Trainer Product Manager

MCI Telecommunications, Inc.

Demonstrated a systematic approach to problem solving customer relationship issues.

Integrated customer billing technology to create a new marketing product platform.

oThe new product sales grew from $0 to billing over $1M in less than 12 months.

Education

Business Administration

Atlanta Metropolitan Junior College

Skills

Administrative Skills, Administrative Functions, Administrative Support, Automation, Business Development, Billing, Business Operations, Calendar Maintenance, Leadership, Marketing Strategy, Marketing Manager, Merchandising, Press Releases, Problem Solving, Public Speaking, Design Processes, Develop Processes, File Maintenance, Scheduling Seminars, Travel Arrangements, Written Communications, Verbal Communications, Telecommunications, Telephone Equipment Operations.

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