Software Management

Gregory Beaty

****.*****@*****.***

**** *. ****** *****

Abingdon, MD 21009

Mobile: 410-***-****

Career Summary

Over 5 years of IT experience in hands-on and remote Help Desk support, level 1 and 2 positions. Experience implementing and supporting multiple platforms across varied form factors. Essential troubleshooting skills making customer engagement predictive by using analytics-internal and external data to identify patterns, predict outcomes and provide immediate solutions

Professional Experience

KCI Technologies, Inc., Sparks, MD

March 2013 – Present

KCI Technologies is the largest employee-owned, multi-disciplined engineering firm headquartered in Maryland, employing more than 1,000 operating out of offices in 13 states Delaware, Florida, Georgia, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia and the District of Columbia. With revenues of approximately $163 million in 2014, Engineering News-Record Magazine has placed KCI 77 among the top engineering firms in the country.

Position Held: Help Desk Agent

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk using Track-It, and Microsoft Lync

Modify configurations, utilities, software default settings, etc. for the local workstation using LANDesk Management Console

Implement and maintain remote access for users using Cisco Any Connect

Document internal procedures using Microsoft Office Products

Assist with onboarding of new users using LANDesk

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment using Windows OS, and Symantec Anti-Virus

Install, test and configure new workstations, peripheral equipment and software using LANDesk and DameWare

Maintain inventory of all equipment, software and software licenses

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups using Microsoft Active Directory and Microsoft Exchange Server

Perform timely workstation hardware and software upgrades as required using LANDesk Scheduled Task Manager

Gregory Beaty

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Vet Centric Inc., Glen Burnie, MD

August 2007 – December 2011

VetCentric is the only national full service, veterinary-only pharmacy that specializes in home delivery of FDA- and EPA-approved pharmaceuticals, compounded medications, and therapeutic and wellness diets. In the past 10 years, we have partnered with more than 9,000 veterinary practices to fill in excess of 2.5 million orders for nearly 500,000 pet owners.

Position Held: Systems Engineer

Responsible for installing and configuring LANs and network technologies.

Provide onsite/offsite via remote service, support for all systems using Dameware, and LogMeIn Rescue

Document LAN changes, and installation process using Microsoft Project Visio

Maintain and update Asset tracking software using Asset Navigator

Develop and build OS and application images for RIS(Remote Installation Service)

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution suing Asset Navigator and Microsoft Office products

Manage all laptops, workstations, wireless cards, and cell phones for the company

Test fixes to ensure problem has been adequately resolved

Telecommunication setup including line punching, and cable tracing using Fox 2 Hound, and Network Line punchers

Access and deploy software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution using KACE by Dell

Assuring system redundancy, reviewing applicability of current procedures using Symantec Back-up Executive

Education

AAS (Information Technology/Cyber Security

Harford Community College – Present

AAS (Computer Science)

ECPI Technical College

Technical Skills

Operating Systems

Windows 95, 98, XP, 7, 8 & 10

Windows Server 2003, 2009

Asset Management

Asset Navigator LANDesk Management

KACE Kbox

Protocols

TCP/IP FTP

Databases

Microsoft Active Directory & Exchange Server

Cloud Technologies

VMWARE, Virtual PC, Dropbox, iCloud

Remote Assistance

DameWare LANDesk LogMein Rescue

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