Customer Service Sales

Sameeullah Shah

Abu Dhabi, U.A.E.

Mobile – +971**-*******

Mail me at: **************@*****.***

Objective

A Responsible Position in a growing organization where I can utilize my skills and experience accumulated over the past years for a better growth of self and the organization.

Quick Summary

Presently working as Driver and Messenger for VFS Global GCC LLC Abu Dhabi.

Served as Sales / Distributor in Akhbaar Al Arab Newspaper in Abu Dhabi.

Recognised for ability to plan, organize and coordinate priorities in an orderly manner

Technically inclined with a proven ability to troubleshoot and repair minor vehicle problems.

Accustomed to work under harsh weather conditions.

Possess good knowledge of transport safety regulations and strong health and safety awareness.

Good knowledge of Microsoft Office and Internet

Excellent written and verbal communication skills, with an eye for detail.

Strong analytical and problem solving skills

Strong customer relationship management skills

Always fascinated about new technologies and ideas

Proactive with the ability to multi-task in a demanding environment.

Work Experience

VFS Global GCC LLC Abu Dhabi. Feb 2012 till Date

VFS Global, a 100% subsidiary of Kuoni India. Having been established in 2001 as a specialist partner for diplomatic missions worldwide. VFS Global serves diplomatic missions / consular sections by managing all the administrative and non-judgmental tasks related to the entire lifecycle of a visa application process.

Driver / Messenger

Incharge of daily activities of delivering the Passports and Documents to different Missions as per the standard allotted time.

Successfully working as a part of close knit team to provide an excellent delivery service in time.

Responsible for the collections of Passports and returns of all the signed documents on a daily basis.

Organising the loading and delivery of stationery and grocery from Dubai to Abu Dhabi within tight time limits.

Communicating with Managers and Clients when required.

Reputation for excellent Customer service.

Making a positive impact into the success of the business.

Working to very tight deadlines and helping colleagues if required.

Required to work long and unsociable hours when required by the management.

Remaining calm even when under extreme pressure.

Involved in managing office relocation with in Abu Dhabi from Point A to point B.

Involved in collection of cheques and submitting them to the bank along with Account manager on a daily basis.

Followed all the Standard operating procedures specified by the company.

Akhbaar Al Arab Feb 2010 till Jan 2012

Akhbar Al Arab published by Akhbar Al Arab Company was founded in 2000.Ahmad Rateb Al Kheshen is the editor-in-chief of the daily. The estimated circulation of the paper in 2003 was 35,000, making it the third in the country.

Sales/Distributor

Actively participates in the daily operations under the direction distribution leadership.

Responsible for unloading bundles of newspapers from delivery trucks, verifying receipt of complete paper draw, and distributing proper allocation of copies for delivery.

Assisting drivers in off-loading, storing materials, reloading within established deadlines.

Deliver within Abu Dhabi.

Deliver replacement copies at the customers’ request.

Learn layout of all geographic territories serviced in Abu Dhabi from the distribution center and periodically audit routes for efficiency.

On occasion, may assist in maintaining a daily record of: contracted geographic territories serviced in Abu Dhabi, truck and contracted carrier arrival times, systems problems and answers to customer complaints.

Using automobile, visually verify delivery of newspapers and other products.

All other warehouse and housekeeping duties, as assigned.

The ability to work overnight hours / Third Shift

Involved in trying to increase the number of subscribers a publication has.

Understand pre-press and production printing concepts.

Involved in supervising all the employees when required.

ICICI Bank - India Sept 2004 till Dec 2009

ICICI Bank is an Indian multinational bank and financial services company headquartered in Mumbai. Based on 2014 information, it is the second largest bank in India by assets and by market capitalization.

Sales Executive – Credit cards

Job Description:

Presenting the product or service in a structured professional way face to face.

Listening to customer requirements and presenting appropriately to make a sale.

Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

Cold calling to arrange meetings with potential customers to prospect for new business

Gathering market and customer information

Reviewing your own sales performance, aiming to meet or exceed targets;

Attending team meeting and sharing best practice with colleagues.

Involve direct selling to the consumer or end user.

Ambitious and self-driven Team player.

Education:

Graduate in Business Administration 2005

IIME Andhra Pradesh University

Advanced Diploma in Business Administration 2002

IIME Andhra Pradesh University

Higher secondary School

Measi Metriculation School 2000

IT Skills

Operating System:

Windows 98, Windows XP and Windows 7

Applications:

Microsoft Office 2003 and Microsoft Office 2007 and Surfing Internet

Languages Known

English – Read-Write-Speak

Arabic – Speak

Urdu – Speak

Tamil – Read- write - Speak

Personal Profile

Name : Sameeullah Shah

Sex : Male

Marital Status : Married

Visa Status : Employment Visa

Date of Birth : 07.10.1984

Nationality : Indian

Passport No : L6618398

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