Customer Service Computer Science

NAME:- MAHWASH RAFIQUE

ADDRESS:-house no:-C-***,first floor, Gulshan-e-iqbal,Karachi,Pakistan,(021-********, cell#030*-*******,C.N.I.C#421**********, e-mail id:-*******.******@*****.***

PERSONAL SUMMARY:-

A presentable, articulate and energetic Customer Service professional who loves getting things right for her customers and making them happy. Maxine has a long history of offering the highest level of service to clients both face to face, online and over the telephone. She has experience of providing a friendly and efficient service within a fast paced and challenging environment. Her key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now she is looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.

CSR – July 2009 - Jan 2015

Employers name – HR Mr Qadeer,Company Name:-IF LOGICS

KEY SKILLS AND COMPETENCIES:-Customer Service

Can tactfully manage difficult or emotional customers.

Listening patiently to and empathising with customers.

Always conveying a genuine desire to help and support customers.

Managing multiple customers simultaneously.

Confident when dealing with people face to face.

Identifying opportunities for improvement of customer service.

Handling conflicting priorities.

Maintaining customer database files.

Personal

Able to deal with frequent changes in the work environment.

Coping well with setbacks when targets aren’t met.

Willing to work additional hours if required.

Available for weekends and evening work.

An ability to organise and present information for a varied audience.

Flexible with regards to working location

Intermediate Certificate Education Details: UNIVERSITY of KARACHI

Bachelor of computer science

Zaheer publice School

north nazimabad,khi,pk

MATRIC CERTIFICATE

B.A.M.M.P.E.C.H.S govt girls college

Karachi,Pakistan

English Literacy:-

well versed in english spoken.

English Language courses From E.SL Learning centre.

English Language courses From T.N.Office.

EXPERIENCE:-

Personal Attributes.

Ability to work in complete Environment.

Self motivated and Confident.

Creative and forward thinking

High Level of integrity.

PERSONAL PROFILE:-

FATHER NAME:- ABDUL RAFIQUE.

D.O.BIRTH:- 10 AUG 1983.

MARITUL STATUS:-SINGLE.

RELIGION :-ISLAM

CNIC NO.:-421**********

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