Manager Management

Objective:

To associate myself with an environment that provides me a progressive and challenging career and to apply my experience and expertise for the benefit of the organization.

Summary:

20+ years of Techno-managerial experience, starting as an individual contributor to a strategic leader shaping and driving result driven organizations. I have risen through ranks helping me take optimal decisions to steer team and organization in right direction.

AON Corporation as IT Director for Application Hosting Services – starting Nov 2009

AON Corporation is the leading global provider of risk management, insurance and reinsurance brokerage and human resources solutions and outsourcing services. As an IT Director for hosting infrastructure, my job responsibilities include –

Build Infrastructure and technology roadmaps to meet business growth plans

Evaluate, invest and suggest upcoming technologies to meet business strategic initiatives

Create and maintain 3 years rolling release schedule for budget planning and customer advisories

Forecast and own budget in consultation with product groups and to meet financial targets

Manage and leverage vendor relationship for better service and technology showcase

Lead, manage and review implementation projects against cost and schedule

Ensure, report and improve data center and system uptime as per committed SLAs

Lead and participate in service quality reviews for incident root cause analysis and remediation

Build, run and report service improvement plans by virtue of automation and process improvement

Own, review and report operational metrics on monthly basis

Build and maintain service ownership plans for better skill and staffing requirements

Create, maintain and report team goals in direct alignment with organization strategical plans

Nurture and preserve talent to build high performing teams

Lead and participate in colleague performance appraisals

I carry good working knowledge of -

SAAS modelling and implementation

High performing compute farms

ITIL governance and implementation

SOX compliance and auditing

Process and Business outsourcing

Budget forecast and management

Program management

IT information security governance and enforcement.

My most recent projects

Cloud enablement – Aon compute needs are seasonal and shows a huge surge towards last quarter of the year. With heavy initial investment on Infrastructure and shrinking margins, the challenge to IT was to be innovative and invest strategically following the profit line. The need was to explore options on a flexible and agile compute on demand framework that meets the business requirement. I led the project to evaluate external facing applications against available offerings from key service providers, with guiding principles as agility, security and cost at back of our mind, the project team recommended private managed hosting for PI data specific applications and more open, public cloud for informational apps. One of the very important goals was to operationalize the support of the new service and align existing function and organization processes; the team used SIPOC modeling to map the requirements and come up with newer processes, defined RACI matrix and identified required trainings for various functions. We have successfully completed two years of enrollment on this new model with 30% savings (over 2 years) on capital expenditure on IT Infrastructure, real estate cost and electricity requirement with better uptime and stricter SLAs.

Hadoop implementation – AON owns and traverse petabytes of data to build sophisticated analytical patterns and generate customer reports, the demand was ever growing not only in terms of increasing participants but also data captured for each participant. I lead the project for evaluation of big data systems and laid down a requirement metrics to help guide towards a better product for the organization.

Key Skills:

Management

:

Process mapping and measurement, Operational delivery, Budget planning

and estimation, Resource and Risk management, People management.

Soft Skills

:

Team developing, Mentoring, Training

Datacenter Mgmt

:

Cloud based solutions, Hadoop based Bigdata clusters, Traditional DC mgmt

Operating Systems

:

Linux (RedHat, SuSe), HP-Unix, Solaris

Clustering

:

Veritas VCS, HP-A MC Service Guard, Switchover-UX

DBMS

:

MySql, Oracle, Mapreduce,

Languages

:

Shell Scripting, Perl, Python

Mail Servers

:

Sendmail, Postfix, Evolution.

Naming Services

:

DNS, LDAP, NIS

Monitoring

:

MRTG, HP Openview

Web server

:

Apache, IIS

Web Programming

:

JavaScript, HTML, PHP, PERL-CGI

Documentation tools

:

WIKI, MS Project,

Others

:

CVS, Bugzilla, JIRA, ClearCase, LDAP, NIS, Samba, Opsware, ISMtool.

Personal Details:

Date of Birth : November 29th, 1971

Marital Status : Married

Residence : Arlington Heights, Illinois, USA

Phone : 847-***-****

Email : ***********@*****.***

Education:

Electronics and Communication Engineering, Delhi, India

Certifications and Trainings:

Management development training from Cadence University, US

Project Management from PMI

Linux Certified professional form RedHat

Advanced HP-UNIX training from HP

Cadence Design Systems as a Sr. IT Manager for the global IT team. Jun 2000 to Nov 2009

Cadence is a leader in EDA industry providing software solutions for designing Analog, Digital circuits and PCB. The company provides a very rich and competitive environment for its employees nurturing their talents and gives a platform filled with cutting edge technologies and well defined processes.

Server Farm – I manage team of Engineers and Architects running the Compute Server Farm. The team involved in capacity planning of the compute infrastructure after consultation with various product teams, presenting budgetary forecast to the site leadership and help them make right investment in IT space for a sustainable growth and return.

Compute Environment Architect, responsible for development and runtime environment for the company, which includes defining roadmap for the build platform. To remain in constant touch with vendors is another prime area which I indulge in, this puts me effectively at the outer edge of technology and places IT, as a group at a competitive band of offerings. My job includes presenting IT roadmap to management, understanding business requirements, its trends and projection for the next quarters keeping in mind the holistic picture.

Engineering tools Manager to a team of software developers, writing tools in product validation space which provide cutting edge solution for maintaining product integrity and maximize throughput for a faster time to market. I have also filed a patent application for architecting a new process in Product Validation domain.

As a technical editor and moderator for the team and part of Technical Review Committee for the Cadence’s Noida center.

Experience / Projects Handled:

Company

Cadence Design Systems, Inc.

Project

Server Farm

Work description and Role

Responsible for Server Farm.

Budget Estimations for Compute Environment.

Capacity planning in consultation with business stake holders.

Planning IT server farm road map.

ROI report to site management.

User interaction and training.

Vendor relation and management.

Period

Dec 2007 - Nov 2009

Position

Senior IT Manager

Environment

Linux, HP-Unix, Solaris

Company

Cadence Design Systems, Inc.

Project

Compute Infrastructure

Work description and Role

Leading a team of 6 engineers.

Defining OS Road Map for the Organization.

Defining the standard build environment for next build release.

Consultation with Internal product teams to understand their OS needs.

Consultation with OS vendors (RedHat, Novell, SUN, IBM, HP) to merge internal product roadmap with their release schedule.

Consult the strategic marketing to understand the market needs.

Building competency in build team with respect to writing test cases, testing of product on UNIX platform and filing bugs.

Release and Build management.

Opsware configuration and management.

Internal web site design and maintenance.

Linux trainings to worldwide IT

Period

Dec 2005 - Dec 2007

Position

Senior IT Manager

Environment

Linux, HP-Unix, Solaris

Company

Cadence Design Systems, Inc.

Project

ERP

Work Description

Level 4 support on HP HA cluster – MC-service guard

HP LDAP-UX Integration.

LVM configuration.

Disk Mirroring.

HP AutoRAID setup

Performance Tuning and Monitoring.

Web based patch comparison tool.

SW package creation and maintenance.

SUN LDAP server configuration – defining schemas and attributes.

XML RPC based Client/Server architecture

Period

Sept 2003 - Dec 2005

Position

IT Project Manager

Environment

HP-UX, HPA-MC service Guard

Company

Cadence Design Systems, Inc.

Project

Global Center Setup

Work Description

Network Setup (LAN/WAN)

Liaison with Federal authorities getting the approvals

Voice Network setup

Storage setup using IBM ESS and Netapps

Name resolution setup using NIS, DNS, LDAP

Boot server setup using bootp/PXE and DHCP

Period

Jun 2000 – Sept 2003

Position

Technical Lead

Environment

Perl, DBI, DBD, Solaris

Company

HCL – HP (Now HCL Infosystems Ltd. )

Project

Various

Work Description

Account handling – Revenue generation and collection, situation handling.

Setting of HP MC serviceguard cluster environment at numerous branches of MTNL, Bank of Madura, Canara Bank, Bank of Baroda, Indian customs.

HP-UX configuration for ISPs, Indian Railways, NCRB.

Novell Netware Cluster (SFT-III) setup for Union Bank of India, Vijaya Bank.

Y2k upgrade for Hp-UX and Novell Installations.

Printer configuration.

Period

1993 to Jun 2000

Position

Senior Customer Engineer

Environment

HP-UX, Novell Netware, SCO Unix SVR 4.2.

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