Operations Manager
Resume:
Lisa Geiger
**** ******* ****** ***, ******** Beach, Virginia 23453
*********@***.***
Operations Manager
Qualifications Profile
Expeienced, dedicated, and results-oriented professional, equipped with hands-on background in program management and implementation;
operational streamlining; personnel supervision; and core business operations. Skilled at evaluating and converting vital information
into effective strategies to boost organizational success. Accustomed to establishing and maintaining constructive relationships with
all levels of the organization. Highly effective leader and team player; equipped with outstanding analytical, communication,
management, and problem-solving skills.
Areas of Expertise
General Operations Management
Budget Development and Management
Report Development and Data Management
Process Implementation
Staff Supervision and Development
Client Relationship Management
Leadership and Team Building
Project Management
Professional Experience
Honeywell Technology Solutions, Inc. - Norfolk, VA
Senior Project Manager 1995–2015
Provided expert oversight to various aspects of operations, including contractor personnel supervision, project monitoring, annual
budget management, and government procurement
Held full accountability in overseeing 25-person staff; allocating and managing $3M annual budget; and spearheading multiple
department projects
Performed human resource management functions, including interviewing and hiring staff and resolving personnel-related issues
Took charge of gathering data as well as generating, processing, and disseminating all required documentations, such as weekly
activity status, statistical, compliance, financial trackers, and training completion status reports
Administered daily operations in a multi-department project focued on rendering network services, tactical systems support, custom
web application development and support, staff IT and business services, and video teleconference scheduling and support
Rendered effectual support in identifying priorities and ensuring that tasks were delegated to the appropriate personnel
Career Highlights:
Successfully led the HTSI Team during the Command Cyber Security Inspection (CSI) as well as created an effective strategic plan for
CSI preparation, which included tracking and reporting mechanisms. The HTSI team executed over 120 Security Technical Implementation
Guides (STIGS) over four network enclaves, and managed vulnerabilities for over 250 USFF N6 IT assets.
Led the implementation of several operational and organizational efficiencies through Business Process Reengineering (BPR); oversaw
and participated in various BPR activities, including Naval Message system architecture redesign; migration of 24x7 operations center
to a 40-hour daytime operation center; staff reorganizations; Six Sigma teams for financial data reporting; employee satisfaction; as
well as INFOSEC Assessment–Capability Maturity Mode (lA-CMM) process standardization for certification and accreditation.
Worked as the key player in overseeing the delivery of IT assets and services to Fleet Forces Command staff for various technology
refresh events, including the transition to Naval Marine Corps Intranet (NMCI) during Assumption of Responsibilities phase (AOR) at
Fleet Forces Command (FFC).
Demonstrated success in overseeing the development and delivery of the command’s first web-enabled knowledge sharing platform,
Knowledge Online, as well other custom developed applications.
Managed the transition of U.S. Fleet Forces Command’s web-based portal from an open source platform to Microsoft SharePoint 2007 and
subsequent SharePoint 2010 conversion.
Directed support personnel at the IT help desk, responsible for providing hardware, software, and networking support to more than
1000 users throughout the Navy Headquarters.
Computer Dynamics, Inc. - Virginia Beach, VA
Engineering Manager - Senior Systems Administrator 1989–1995
Supervised eight network engineers, while overseeing work efforts and programs
Directed daily operations of both classified and unclassified LANs as well as support personnel working 24/7
Capitalized on technical expertise in developing and maintaining all user accounts for 1000 node LAN as well as SMTP directories for
external mail connectivity; installing and administering server operating system for 20 server LAN; and rendering end user support
for staff members
Additional Experience
Saint Leo University–Center for Online Learning - Saint Leo, FL
Adjunct Professor 2011–Present
Serve as online facilitator and educator in Christian theology and scripture
Support and fulfill Saint Leo University’s Commitment to Academic Excellence Statement
Administer online classroom logistics, including setup of workspaces, attendance records/reporting, and course completion/grading
Maintain effective relationships with students, faculty, and staff
Education
Master of Arts in Theological Studies, In Progress (Expected Completion: Jun 2017)
Regent University - Virginia Beach, VA
Master of Arts in Theology, 2010
Saint Leo University - Saint Leo, FL
Bachelor of Arts in Religion, 2004
Saint Leo University - Saint Leo, FL
Graduated summa cum laude
Bachelor of Science in Management Information Systems, 1987
Old Dominion University - Norfolk, VA
Technical Acumen
Microsoft Office Suite - Adobe Acrobat Professional - Deltek Timekeeping Software
Web-search Engines - Blackboard
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