Customer Service Manager
Resume:
Gilbert A. Johnson
**** ******** *****, **** *****, VA 23059
*******@*****.***
With a career of successful experience in customer service and support with
Profile
recognized strengths most recently in interacting with grocery customers and
jurors.
Possess solid computer skills; Excellent working knowledge using PC, Microsoft
Office software, and cash registers.
Mechanic, carpentry, and construction skills as demonstrated by the building of
first family home and the renovation as well as maintenance of rental property.
Ability to train, motivate, and supervise customer service employees.
A team player with a love of learning and new experiences.
F ood Lion, G len Allen, VA 2010 - 2014
Employment
Sales Associate
Provided prompt, accurate and friendly service to customers
through the achievement of Food Lion customer service
standards.
Followed procedures in handling cash, checks, coupons, gift
cards, partner cards, food stamps and WIC vouchers.
Scanned a customer’s order and handle the payment transaction.
Performed other duties as necessary such as stocking.
R ichmond City Sheriff’s Office, R ichmond, VA 2009-Present
Civil Processing Clerk
Data entry of summons and warrants
Maintain summons and warrants databases
Answer telephone and log messages when necessary
Jury Officer
Coordinated and scheduled jurors for court cases.
Provided pertinent information by phone to potential jurors
Maintained juror records.
Escorted jurors to courtrooms and assisted with logistical issues
while they are present in the building.
V erizon Communications, R ichmond, VA (Retired) 1978-2003
Local Manager Customer Operations
Supervised 15 telephone technicians including scheduling,
conflict resolution, and evaluations.
Prepared reports and documentation to relay information about
the team
Gave presentations and training sessions.
Telephone Technician
Installed telephone and computer lines and equipment.
Repaired residential and business telephone issues.
Trained technicians.
Completed paperwork and submitted in a timely fashion.
Interacted with residential and business customers/clients.
Customer Service/Maintenance Administrator
Assisted customers with telephone difficulties by phone.
Updated records utilizing database and entered service orders.
V irginia Union University, R ichmond, VA
Education
Bachelor of Science in Biology
United States Navy (Vietnam Veteran)
Military
References Furnished Upon Request
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