Customer Service Manager

RICHARD SCHNOBRICH

**** ***** ***** *********: 847-***-****

Glenview, IL 60025 E-mail: **********@*****.***

QUALIFICATIONS

A knowledgeable property and operations manager, with a proven track record in property management. A talented, and dependable leader, with in-depth knowledge of building renovations and lease administration. Experienced at customer relationship management, with excellent financial decision making skills. Proven to effectively multi-task on a variety of projects while bringing each project to a successful conclusion. Excellent interpersonal skills and relationship management. Strong computer skills in: Microsoft Word, Excel, PowerPoint, Skyline and A/S 400.

CAREER EXPERIENCE

Arthur Goldner & Associates From 2002 to Present

Vice President

Managed 6 different properties in 4 different counties. Oversaw 3 apartment complexes, 2 retail centers and 2 commercial buildings. Managed and coordinated dozens of outside vendors along with an internal maintenance and administrative staff. Trained and oversaw a staff of 9 people at three different properties, while mentoring coworkers to get each individual performing to the best of their abilities.

Responsible for over 200,000 square feet of retail space, 370,000 square feet of commercial space and 373 apartments.

Succeeded at implementing several major infra-structure upgrades while coordinating numerous vendors and tenants, the upgrades will save the property thousands of dollars a year in repairs and maintenance costs.

Improved talent retention through, improving customer service, accountability for work performed and cost containment.

Implemented new credit review process and standards which results in savings of thousands of dollars each year, and reduced the number of evictions.

Obtained over $100,000 in governmental grant money thru the county to improve storm water drainage on a retail center.

Oversaw a $2,000,000 renovation at a retail center with 4 different contractors while all stores remained open during the entire process.

Work effectively with all levels of management, ownership and tenants to achieve properties goals.

Turned around two cash strapped apartment complexes with low occupancy and out of control expenses, through an improved customer focus, and a cost containment strategy, which resulted in higher occupancy, lower operating expenses and the highest owners distribution ever.

Increased owners distributions on average 4.5% yearly over 10 years while addressing deferred maintenance.

Increased rents at the apartment properties a minimum of 25% in some cases over 40%, while maintaining a low unit turnover rate.

Seamlessly, and successfully integrated a bank owned 150 unit apartment complex with significant deferred maintenance issues for new owners, improved the resident and vendor relations, reduced resident turnover while maintaining the staff of 4 people.

Reduced operating expenses by over 14% over 10 years, while fixing neglected properties.

Created a relationship with social organizations that increased the number of apartments leased from 5 to 18 units which increased gross rents by over $140,000 per year.

Originated a new program with a nearby employer in renting numerous apartments to house their employees many of which are new to the country or state, which brings in over $15,000 monthly.

Deepened relationships with vendors, workers and tenants during the “Great Recession”.

Obtained special governmental financing, with taxes advantages and extended repayment terms to construct two new parking lots for one apartment community.

Worked with the bank, owner and attorney to refinance 3 different properties simultaneously at improved terms.

Property Manager

Oversaw two very demanding tenant heavy, poorly constructed buildings with a staff of 3 people. Remedied a high level of distrust caused by former property manager which needed to be repaired.

Property was 150,000 square feet with over 180 tenants.

Leased spaces at market rent or above market rent.

Oversaw a staff of three and a budget of over $2,000,000.

Organized and improved an antiquated system for CAM recovery.

Implemented numerous procedural changes for improving customer service.

Numerous tenants increased office size instead of moving to new locations in better grade buildings.

Worked seamlessly to build trust of tenants and staff in a short period of time.

Integrated every aspect of new acquisitions into the company, from accounting, customer service and property maintenance of several properties.

Assisted new and existing tenants in space planning, saving the owners and tenants tens of thousands of dollars.

Reduced natural gas expenses thru successful negotiation on pricing plans saved over $20,000 total.

Omron Healthcare, Inc., Vernon Hills, IL

Operations Manager, Facilities Property 1990 - 2001

Maintained a 150,000 sq/ft. facility and its 8 acre site in excellent condition. Managed four departments with 30 workers and 4 direct reports. Coordinated and oversaw a $10 million new building project involving multiple subcontractors and vendors. Negotiated consistently on the costs, services provided, delivery timelines and resolution to the problems, both professionally and effectively.

Worked with architects, builders, contractors and municipalities on a $1.5 million renovation to save an estimated $100,000 per year.

Closed down an affiliate facility in Florida and transferred operations to Vernon Hills, Illinois to save an estimated $150,000 per year and consolidate the business.

Managed a capital budget of up to $2 million, was under budget each year.

Operated departmental budgets of close to $1.7 million consistently at 5 to 15 percent below budget while maintaining a high service level and customer satisfaction.

Received numerous merit promotions along with increased responsibilities for excellence in performance.

Responsible for over $2,000,000 in small parts inventory and thousands of SKU’s.

Organized work flow with as many as 3 outside contractors and responsible for inventory control of up to $250,000 and cost containment, and spoilage control.

PROFESSIONAL CERTIFICATIONS & TRAINING

CPM, Certified Property Manager, Institute of Real Estate Management

CAM, Community Association Manager

State of Illinois – Managing Brokers Real Estate License

EDUCATION

DePaul University, Chicago, IL

Master in Business Administration

Illinois State University, Normal, IL

Bachelor of Science in Finance

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