Technical Support Software Developer

Ryan Mesa

**** ** **** **., ***. #*** Deerfield Beach, FL 33442 561-***-****

********@*****.*** http://www.linkedin.com/pub/ryan-mesa/6a/726/473

Software Developer

Works well individually and as part of a team

Outgoing with a positive attitude

Reliable, hardworking, eager to learn new ideas and technology

Basic network troubleshooting

Technical Expertise

Languages: Proficient in C/C++, Python, Swift, BASH Scripting, SQL, and Java

Operating Systems: Skilled in UNIX/Linux, Windows, and Macintosh

Additional Tools: Skilled in Xcode, Apache, IIS, IBM WebSphere Application Server, and PowerBuilder 6.5

Certificates

iOS Swift Development, thinkful.com

ITSM Foundations Certified

Professional Experience

Office Depot Global Headquarters, Boca Raton, FL

2008 – present

Developer – 2013 to present

Converted Visual Basic and Microsoft Access based Inventory Management applications to PowerBuilder 6.5 applications

Sound knowledge of software programming and construction

Created detailed design documentation

Integrated new requirements into existing detailed designs

Performed code and component test activities

Familiarity with DB2 for z/OS

Excellent analytical and problem solving skills

Systems Engineer – 2008 to 2013

Administered WebSphere Application Servers

Automated EAR (Enterprise Archive) deployments to WebSphere Application Servers

Engineered and managed international websites for testing and production environments

Managed in-store scan gun applications

Automated tasks using BASH scripting

Migrated 13 European business websites from IIS 5 / Windows 2000 to WebSphere Application 6.1 / Suse 10 Linux platforms

Migrated 15 European commercial websites from IIS 5 / Windows 2000 to WebSphere Application 6.1 / Suse 10 Linux platforms

Migrated vendor portal website from IIS 5 / Windows 2000 to WebSphere Application Server 6.1 and WebSphere Portal 6.1 / Suse 10 Linux platforms

Monitored website and server performance using BMC ProactiveNet

Arise Virtual Solutions, Miramar, FL

2007 - 2008

Support Technician

Provided live chat support using Webex and LogMeIn

Provided phone technical support

Provided ticket technical support

Applied Innovations Web Hosting, Boca Raton, FL

2006 – 2007

Support Technician

Migrated customer websites from legacy Microsoft Windows 2000 servers to later Windows servers

Migrated customer databases from legacy Microsoft SQL Database Servers to Microsoft SQL Database 2003 servers

Provided technical support via ticketing system, phone, and live chat

Provisioned and racked web servers

Education

2004 – 2006 Florida Atlantic University Boca Raton, FL

2002 – 2004 Palm Beach Community (State) College Lake Worth, FL

A.A Degree, Computer Science

Dean’s list.

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