Customer Service Representative

Aladrea D.Grazes

*** ********* **. ********* **

Cell: 313-***-****

********@*****.***

Objective

Goal-oriented human service professional seeks a fulfilling career utilizing my problem solving, coordination and leadership skills. Summary: Excellent organizational, written and verbal skills Team-oriented or can work independently, honest and dependable. Handles crisis situations in a calm and professional manner Interacts effectively with a diverse, multi-generational population Highly enthusiastic customer service professional with 8 years client interface experience.

Skills

Strong organizational skills Microsoft Office Proficiency

Customer service expert Excellent Communication Skills

Invoice processing Computer Savvy

Telephone inquiries specialist Microsoft Excel Certified

Sharp problem solver Switch Board Calls

Certificates HIPPA, Recipient Rights, Medicaid Fair Hearing and Appeals Certificate

Experience

PEAK HEALTH SOLUTION, 1850 Old Alabama Rd, Outreach Support Agent 03/2015-Current

QA specialist, Handle in and outbound calls from a national member base.

Provide detailed information on health and wellness evaluations for members.

Make appropriate recommendations based on member’s requirements.

Enter accurate and complete member’s information into system. Make scheduled appointments for new and

existing members.

TELETECH COMMUNICATIONS, 9197 South Peoria, Call Center Customer Service Representative

10/2013-02/10/2015

Data entry managed a high-volume workload, within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).Maintains call center database by entering information.

CASS COMMUNITY SOCIAL SERVICE,11850 WOODROW WILSON, Quad Leader/Program Assistant, 08/2010- 08/2012

Supervised, assisted and assessment taking the mentally disabled in learning workshops. Created monthly reports for records, closed terminated records and completed chart audits. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries.

Dr. PAMOMD RAVAL, Hamtrmck MI, Medical Assistant, 01/2006- 04/2010

Switch board calls, claims, welcomed patients and visitors by greeting patients and visitors, in person or on the telephone. Prepared patients for the health care visit by directing them to the examining room; providing examination gowns and drapes; Verified patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment and phlebotomy

Education

Walden University, 155 5TH Ave S Ste 100 Minneapolis, MN 55401, Bachelors in Psychology, August 2015

Dean’s List, Criminal Justice coursework, Psychology and Sociology coursework, Justice and Law Administration coursework, Academic Achievement Award

Wayne State University, Detroit MI, Psychology, 2011/2012

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