Customer Service Sales
Resume:
Resume-Katherine Neville
***********@*****.***
General Experience:
Corporate and Leisure Travel Departments * Special Events Planning/Coordination/Managing large groups and guest satisfaction.
Recording Artist
Personal Training
Administrative assistant to non profit organization
Flight Attendant, Dispatch, Ticket Agent and reservations for Time Air
Hotel Experience:
Excellent record of outstanding customer service as a Guest services representative, Butler and Sales Manager.
Sales well above required minimums with great attention to detail and customer satisfaction.
Managed sales for groups and meeting room sales.
PROFILE:
-2 years Hotel experience as Sales Manager, guest services and Butler.
-11 years experience in domestic/international travel coordination, customer service, and office management.
-Detail oriented, accurate, and thorough.
- Skilled at managing multiple projects simultaneously from initial concept through completion.
-Extremely approachable with exceptional customer service skills and standards
-Adaptable, cross-functional, and results oriented.
-Travel Agent Certification. Additional training in international ticketing.
-Computer experience includes work with Word, Outlook, and Excel also Airline systems. Adaptable.
RELEVANT ACCOMPLISHMENTS TRAVEL/SPECIAL EVENTS PLANNING AND COORDINATION:
-Developed numerous custom domestic and international corporate and leisure travel programs.
-Gained extensive experience in international trip planning and travel.
Detailed projects included: -Organized 3-day corporate retreat at Skamania Lodge for US West Communications. Coordinated all Hotel, meeting facilities, and catering.
-Sold and coordinated inbound sales groups to Hotel for groups as large as 50+
-Coordinated week-long Hawaiian vacation for a multi generational family of 13. -Prepared travel itineraries and logged tickets as Travel Consultant for the Travel Crew, a new travel agency.
-Exceeded Sales Goals consistently and outstanding Customer Service reviews.
Managed leisure travel programs for diverse clientele.
-Coordinated all customer service for Time Air. Cross trained as a Flight Attendant, Reservations Coordinator, and Ticket Agent.
OPERATIONS AND MANAGEMENT
-Managed sales department at Garrett’s Desert Inn, responsible for Meeting room sales and set up.
-Created and built leisure travel department for Vogue Travel.
-Developed marketing and information materials for program promotions.
-Managed written client communication, shipping, invoicing, ticketing, and filing.
-purchased office supplies, ordered brochures, and organized travel information for the Travel Crew.
-Researched and evaluated local real estate for investment purposes. Determined property management needs, evaluated tax benefits, and developed network with Realty companies.
-Corporate and Leisure Travel Consultant for Preferred Travel.
Planned domestic and leisure itinerary’s for several corporations. Negotiated Corporate events.
EXPERIENCE
2013-2014 Rainbowvision
2012-2013 Garrett’s Desert Inn-Sales Manager
2012-2012 Hotel Santa Fe, Summer employment as a Butler in the Hacienda
2011-2012 Garrett’s Desert Inn-Guest Services Representative/Full and Part time
2009-Present Rin Records, LLC Recording Artist
2008-2009 Preferred Travel, Corporate and Leisure Travel Agent and meeting planner
2000-2009 Independent Real Estate Analysis/Investment *Portland, Oregon
1998-2000 Travel Consultant * Julies Travel Desk * Portland, Oregon
1996-1998 Vogue Travel * Portland, Oregon
1995-1996 The Travel Crew, Portland, Oregon
1990-1995 Portland Community College * Portland, Oregon
1989-1990 Uniglobe Massey Travel * Portland, Oregon
1984-1987 Flight Attendant/Ticket Agent * Time Air (formally Inter City Air), Alberta, Canada
EDUCATION AND TRAINING:
1987, Travel Agent Certificate, Vista Travel, Victoria, Canada
1990-1995, General Studies program, Portland Community College, Key coursework included: English...Math...Speech...Sociology... Philosophy...Real Estate 1995, International Ticketing class, Portland International Airport
2001, CTA certified Travel Agent certificate
2003, 2 year Fitness Tech. Program at Portland Community College /ACE Certified Personal Trainer
References provided on request
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