Customer Service Management

Sara Hansen

**** ***** *****.

Apartment J*

San Bruno, CA 94066

H: 650-***-****

C: 650-***-****

************@*****.***

Career Overview

Dedicated and hard working receptionist, well organized and can handle fast pace environments. Warm and happy person. Has experience with shipping and mailing, also copying, faxing, and answering phones, working on projects and extensive customer service and management experience. Detail oriented and fast learner, proficient in Word, Excel, PowerPoint, and Publisher.

Skill Highlights

Customer Service

Meets/exceeds goals

Self-starter

Meeting deadline

Attention to detail

Microsoft Office Proficiency

Staff motivation

Creative Problem Solver

Friendly

Organized

Can operate and answer phones

Computer savvy

Filing

Management Experience

Phone/ Office Experience

Ordering/ Shipping

Adobe Photoshop Skills (intermediate)

Microsoft Publisher Skills (intermediate)

Core Accomplishments

Training

Responsible for training all new employees to ensure continued quality of customer service. Training new employees on store policies and procedures.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax, filing and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed customer order forms and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Up- selling to ensure customers leave with exactly what they came in for and not just the basics of what they wanted. Going above and beyond for customers.

Management

Trained new employees on store policies. Made sure all employees knew how to work equipment properly and safely. Maintained consistent training and learning in department. Responsible for shift change and managing break/lunch times. Handling audits for the department and making all service requests and supply orders.

Professional Experience

October 2014- Present

Bath and Body Works

Manager/ Sales Lead

I work on Customer Service and leading my team to make their numbers for the day. I process shipment, close and open the store. Handle registers and money transfers. In charge of scheduling and coaching my team to be great and to make sales goals.

July 2010- October 2014

Office Depot

Supervisor of Copy and Print Area

Making sure orders were placed properly and that employees went to break and lunch before another employees left for the day. Also made sure supplies were ordered and customers were helped quickly and efficiently. Maintaining organization to a certain standard in the area I oversee. Dealing with customers on a daily basis, trying to find exactly what they need. Maintaining quality and standards with all orders that came in and out, making sure all employees knew what standards are for department and how the company needs to be portrayed.

Education

January 2015 Skyline Community College San Bruno, CA

Graphic Design Degree

August 2014 Skyline Community College San Bruno, CA

High School Diploma Business Management

I am working on getting my General Education from Skyline Community College and transferring to the Art Institute in San Francisco. I am currently working full time at Bath and Body Works in Colma.

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