Quality Engineer Customer Service

Mahendra Parekh

**** ******* *****, ***** ****, CA 94587 ● 260-***-**** ● ***************@*****.***

Sr. Quality Engineer

Quality management professional with more than 15 years experience in manufacturing, process development, Document control and Change Control. Demonstrated record of completing projects on time and within budget, reducing manufacturing scrap cost, developing and managing suppliers and customers.

SELECTED ACCOMPLISHMENTS

Researched and implemented a program based Layered Process Audit System to reduce scrap from 7% to less than 2%.

Designed and developed change control system to systematically manage changes driven by customer, process, material, equipment, tools and regulations.

Successfully implemented and managed an ISO 9001, TS16949 and AS 9100 Quality System at a newly formed Alcoa Division.

Presented a webinar on “Advance Product Quality Planning” as well as “Layered Process Audit” to Alcoa global community.

Rigorously analyzed and implemented Process Control, and Preventive / corrective actions (CAPA) to achieve non-conforming product rate from 1500 to Zero ppm.

Led manufacturing teams to successfully launch high volume products using Advance Product Quality Planning (APQP), managing tooling/equipment suppliers, training personnel, developing SOP and Inspection plans.

WORK HISTORY

Sr. Quality Engineer

NASA – Summit Tech

Palo Alto, CA March 2014 to Present

Prepared for and participated in MRB, FRB, and design reviews.

Witnessed compliance with various procedures, including crimping, harness fabrication, soldering,

staking, surface mounting, contamination control, clean room, handling equipment, and ESD.

Provided Quality Engineering inputs to nonconforming product dispositions and corrective actions.

Inspected assemblies for compliance to the applicable Mission Assurance Requirements.

Sr. Quality Engineer

ALCOA Transportation Products, IN March 2001 to February 2014

Aerospace, Defense, Transportation Products

Implemented a program based Supplier Management System to keep data for supplier certification status. This approach eliminated the risk of continuing business with suppliers without valid certification.

Developed and Implemented Engineering Change process to effectively manage change in process, design, equipment and material.

Formatted a completely server based system to submit First Article Inspection Reports to customers.

Designed a new server based Document Control System that eliminated hardcopy documents and reduced errors. Old obsolete documents were archived and the most recent documents and revision history was made available to employees.

Developed and implemented product specific quality package system.

Applied effective tutoring strategies to improve critical thinking skills, boosting confidence in decision making in diverse workforce starting from Quality Technicians to production personnel. This resulted in improved morale and open communication between production workforce and Quality Assurance department.

Implemented and performed periodic supplier audits. Developed supplier quality / process / delivery performance criteria.

Interpreted and implemented ISO/ TS / QOS / MIL / NAVSEA / ABS / ASTM / AMS / ASME / ASE / JIS / DIN / DOD /DFAR / AS / AWS standards, regulations, and specifications in order to comply with project/product requirements.

Facilitated as well as actively participated in Internal Audits/External Audits/Product Audit/Process Audit/Customer audit.

Managed Heat Treatment equipments per AMS 2750E requirements for periodic surveys, SAT, Calibration, validation.

Managed inspections –Physical, Mechanical, Chemical, and Dimensional- of incoming raw material as well as outgoing product.

Project/ Quality Engineer

OEM ERIE, Westland, MI

Injection Molded Plastic components & Assemblies for Automotive Industries July 1999 to February 2001

Managed and launched products from concept to full scale production.

Developed and implemented concept of making user friendly tools and fixtures.

Project Planning as well tracking budget and schedule.

Developed quality control by developing and monitoring of process control.

EDUCATION

* BS in Chemical Engineering, Gujarat University, India

* Certified ISO 9001 / AS 9100 / TS16949 / ISO14001 Internal Auditor

* Certified in Statistical Software Minitab

* Certified in Heat Treatment requirement by PRI

PROFESSIONAL MEMBERSHIPS

* Member of American Institute of Chemical Engineers (AIChE)

RELATED SKILLS

* PFMEA / Control Plan Development * Corrective Actions / Preventive Actions

* Supplier Contract Management * Statistical Analysis

* Lean Manufacturing * Training

* Staff Motivation * Acute attention to detail

* Process Management * Document Control

* Customer Service

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