Sales Customer Service

MATTHEW J. MCKEE

**** ********* ***.,

CANTON, OH 44705

330-***-****,

**************@*******.***

PROFILE

Extensive background in the Hospitality and Production Management markets, with hands-on Production Management responsibilities in a customer-driven, team-oriented environment. Skilled in training and supervising small to large teams; tracking sales, creating projections; troubleshooting, and problem resolution.

FUNCTIONAL SUMMARY

Teaching

Responsible for the teaching of Middle and High School students. Responsible for creating and maintaining a progressive lesson plan. Created an increase in the learning curve of students by promoting participation in class discussion. Develop adolescent minds with an increased passion for their success.

Create Lesson Plans

Grade and create exams

Parent Teacher Conferences

Aid in the learning process of childhood development

Education

Walsh University North Canton, Ohio

Masters of Arts in Education

Bachelor of Science: Comprehensive Science-Biology

Managing

Responsible for ordering and maintaining the stock within a Grocery Store. Responsible to create sales goals and projections for weekly, monthly, and yearly beverage sales. Maintain nightly accounting for daily sales. Administer and maintain continual audits of stock within the Grocery Store. Maintain Customer Relations within projected sales area to ensure gratification of products sold.

Continual yearly average increase in sales and profit by 12.5%

Implemented system to track sales and projections

Train new employees

Advocate Customer Service

Responsible for administering promotions within the Northeastern Region of Ohio. Contracted new accounts with Entertainment Venues that maintain specified clientele. Maintained all inventories and legal specifications for Northeastern Regional Promotions. Traveled extensively to maintain Customer Relations within a specified Region.

Increased Promotional participation by 50%

Participated within the Corporate Management Training held in Baltimore, Md.

Supervised an average of 20 employees per Promotional Event

EMPLOYMENT AND AFFILIATIONS

Erik’s Grocery Bag North Canton, Ohio

Manager

1996-Present

Dragonfly Academy

Canton, Ohio

Teacher

Substitute Teacher Stark County School System

Science, Special Education, History and English

The Affinity Management Group Chicago, Illinois

Entertainment Venue Program Promotional Manager

2012-2014

2004-2012

5/02-12/02

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