Customer Service Administrative Assistant
Resume:
Richard Kirk Ridge
**** ****** **** **. ******* Texas 77089
***********@*****.***
Vision:
Inspire and nurture the human spirit, one person at a time. Give the best at everything you do. Make wherever you are better than when you arrived.
Keys for Success:
Integrity
Ethics
Communication
Recognition
Continuous Improvement
Career Objective:
To find a challenging position to meet my competencies, capabilities, skills, education and experience.
Professional Experience
July 2009 – Dec. 2014 Store Manager
Starbucks Coffee Company
Houston, Texas
1.Ensure customers are treated with respect and kindness. Anticipate needs through elite standards and nonverbal cues.
2.Supervise employees through positive feedback, impeccable example, and thorough instructions.
3.Prepare weekly work schedules by researching past sales and future weather and holidays.
4.Weekly order of all products by sight inventory and forecast planning.
5.Resolution of any and all customer service failures.
6.Monthly coordination with district manager and other local store managers to share new product information, instruction, and advice on how to achieve maximum efficiency and to encourage one another.
7.Monitoring all vendors for correct deliveries and billing.
8.Process bi-weekly payroll for all home and borrowed partners.
February 2008 – June 2009 Permit Writer / Administrative Assistant
Contractors Cargo Company
1.Write multi-state permits for heavy and oversized cargo loads.
2.Ensure the permit log was filled out correctly and maintained by constant contact with our home office in California.
3.Thorough interview process to of all pilot cars to insure costs were at a minimum.
4.File all permits, driver fees, pilot car receipts, and police escort hours to their respective files.
5.Data entry of all above mentioned files into database for daily reports to California office.
6.Copying and faxing of all pertinent information for file record.
March 2007 – January 2008 Lead Dispatcher / Administrative Assistant
Houston Area Couriers
1.Supervise, coordinate, and train five to twelve drivers for all forms of courier deliveries.
2.Assign the most efficient routes for all drivers to assure timely deliveries.
3.Train new office staff in delivery, phone, warehouse, and logistical process.
4.Maintain poise and professional demeanor with sometimes angry customers.
5.Develop an order system to our warehouse. Then teach others how to upkeep this new system.
6.Data entry of all inbound and outbound items into our courier software, X Dispatch.
7.Answer multi-line phone system.
8.Inspect all drivers’ delivery logs for correct and complete itemization.
9.Data entry of all driver logs for payroll process.
10.Strive to achieve excellence in all forms, all while working unsupervised.
February 2003 – March 2007 Night Dispatch Manager / Administrative Assistant
Data Rush Courier
1.Supervise and coordinate twelve to fifteen drivers for all forms of courier deliveries.
2.Deliver superb customer service on multi-line phone system.
3.Inspect all drivers’ delivery logs for correct and complete itemization.
4.File all inbound deliveries into correct location in warehouse.
5.Data entry of all inbound and outbound items into our courier software, X Dispatch.
6.Data entry of all driver logs for payroll process.
7.Strive to achieve excellence in all forms, all while working unsupervised.
Education
1993 GED - Alvin Community College
2012 – 2013 Starbucks Management Training
Personal References
Jesse Jusenius
Owner : Hou-Stone Landscapes
Pattie Bryant
Store Manager: Starbucks Coffee Company
Jorge Thomas
Vice President (Retired): Powell Electric
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